Reserve a Unit
10 feet by 13 feet Storage UnitLarge 10'x12.5'*
10 feet by 13 feet Storage Unit10'x12.5'* Storage Unit
- Climate Controlled
- 1st Floor Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
2964 Shell Rd
Brooklyn, NY 11224
Office Hours
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Daily: 7:00 AM–9:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Protect yourself against the unlikely loss or damage of your belongings with insurance.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Elevator Available: No need to carry your things up the stairs, just hop on our elevator instead.
- On-Site Workstations: Set up your laptop and get to work at one of our nicely equipped workstations.
- Free Move-In Truck: Enjoy a simple, affordable storage experience by moving your things in a free truck.
- A Super Move Driver and Truck: Moves of all kind are easier when you have an extra helping hand and an easier way to transport your belongings.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
2964 Shell Rd
Brooklyn, NY 11224
Free Move-in TruckOffice Hours
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Daily: 7:00 AM–9:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours:
Daily: 7:00 AM–9:00 PM
Reviews of This Facility
David Bravo Reyes
April 14, 2024
Uncaring staff, management always absent and unwilling to work with long term tenant.
Richard Roman
March 8, 2024
Bunch of crooks staff is rude and security is useless. Use life storage or extra space much more accommodating.
Oleksa Tur
March 2, 2024
Thanks for Noel for the help selected cube area. We reserved last week and were sure that we could bring everything today. We didn't even think that everything would be so fast and good. The floors are very clean and have a good air microclimate for keeping things.
jahlee rancher
March 2, 2024
Good peoples, find movers on demand to assist you
larisa konshina
February 28, 2024
Barbara Hernandez
February 15, 2024
Very nice place, units are very clean and there is very good Staffs service in the building I give it a double thumbs up!
Olena Ierega
February 14, 2024
The space is clean. The people / stuff — are are super friendly and helpful!
Roman Mustache
February 13, 2024
The worst thing is that you don’t have a plan of the storehouse building hanging in front of the elevator, it’s a terrible labyrinth, I still didn’t understand where mine was, I wandered around the floor for half an hour until I accidentally stumbled upon it. The unit numbers are not in order, 7200 goes, below 7800, opposite 7500, where is the building plan? What's the point of keeping such a secret as the building's layout when the elevator is activated by a password? You upset me.
Mustafa Arif
February 10, 2024
Customer service was great.
Vitaly Obodovsky
February 9, 2024
Xfootballxbest
February 7, 2024
Someone robbed my stuff in this storage and they don’t even have cameras. Outrageous!
Ivan Kysov
February 5, 2024
Vlad Z
January 30, 2024
Price went up by over 30% all of a sudden. Knowing this I can't recommend CS, you'll be forced to move
Dawn Cassari
January 29, 2024
Everybody was always nice to me
Oleg Yablonskyy
January 27, 2024
Great place and amazing workers.
Manny N
January 24, 2024
Highly recommend this facility. Easy access. Noel was great to help throughout the process. Definitely recommend!
Mike
January 13, 2024
Stuff gets stolen out of your unit, no one cares! And they always raise the price. I’d definitely say it’s an inside job! Mesh ceiling in units are not secure, they can be raised to get stuff out of the units.
Sleep23rd
December 30, 2023
Mikhail Slavin
December 21, 2023
Facility is decent. Well kept and overall clean. Never had any issues. My only gripe is the rent increase, but it has nothing to do with the facility.
Brian Miller
December 18, 2023
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December 16, 2023
very comfortably. pleasantly surprised
Norman Jorgensen
December 12, 2023
Alex Nizhikhovskiy
November 29, 2023
Professional and very friendly
Yuliya Lazarev
November 27, 2023
Damm Dann
November 21, 2023
Noel is a hero!!!. He is very specific, & clear to make the customer understand all the requirements and how to operate the tools and accessories and he explains all the companies policies so a new customer feels comfortable and has a better understanding. God bless you respectfully Noel??
Natali Dem
November 13, 2023
RoLo
November 13, 2023
Noel w Irwin
November 12, 2023
Jason Santiago (savage)
November 8, 2023
Nellie G
November 2, 2023
Amy Marrero
October 24, 2023
Poor customer service, lack of care of the facility prices keep going up without fair notice.
Alex
October 21, 2023
Olga S.
October 19, 2023
Ramaz Gorgaslidze
October 17, 2023
Good
Brody Espinal
October 13, 2023
Very Clean
Clifford Reiss
October 9, 2023
Leonid Kozachkov
October 8, 2023
Bartman Brooklyn
October 6, 2023
Excellent service,extremely cordial staff
alex kotlarov
September 27, 2023
Sergei Kaluzhin
September 26, 2023
Thomas Fahey
September 25, 2023
Facility is clean and easy to access. In the year I have had the unit they have raised the price twice.
Charles Taylor
September 16, 2023
They don't have anywhere to throw garbage out
Karen Scott
August 27, 2023
Clean and well managed facility. Friendly and helpful staff.
Joseph Vishnevetsky
August 22, 2023
Easy entrance, very friendly staff
Terry C
August 20, 2023
I like the place very convenient and clean but it need staff and prices is too high for so small cube and next the place need more time for us to use it at night to get things
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August 18, 2023
It's not cheap. (And not very expensive). Regular price. But service is bad. I would describe it in these words: "Figure it out on your own". But Front Desktop Associates are usually friendly.
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August 5, 2023
Lilia B
July 31, 2023
All is was well and easy Stuff is amazing and helpful
rotor rotor
June 29, 2023
Very clean, neat, helpful personnel and easy to use Android app, 100% I would recomment it to everybody.??????
lena isa
June 29, 2023
Great service, Thank you to Tanisha!
Kate Wells
June 29, 2023
This is a good place and employees are )Most of them) very nice.
Sapphere Productions
June 26, 2023
Very good,clean and easy to use. Staff very nice and professional.good location. I will recommend. ??????
beni yusuf
June 26, 2023
Anastasia Stod
June 23, 2023
This my first experience. Good experience . I like it
acosta432
May 28, 2023
Great experience, great attitude, very professional thank you TANESHA GREAT PERSON to do business with. Made me feel comfortable and wanting to business here. Keep up the great work.
Alex M
May 26, 2023
Very professional staff and very friendly as well.
Anna Molly
May 23, 2023
Easy to use and access. Good service.
charles taylor
May 22, 2023
They don't have any dumpster to throw out your trash
Irada Avi
May 10, 2023
Good service , easy to sign in, helpful front des
Svetlana Samoilina
May 5, 2023
Very happy with the experience, admin staff was very helpful every step of the way!!!!
Maro M
April 28, 2023
Very professional Good service
Jessica Santiago
April 25, 2023
Fast Easy convenient.....Amazing customer service. Very organized Clean place. Highly satisfied!
Alec Mal
April 21, 2023
Stacey Williams Is very accommodating professional nice and polite and with a great sense of humor
Nancy Albino
April 13, 2023
Lisa is very efficient and professional Thank you Lisa for your assistance
Yuriy Lyubomir
April 10, 2023
salvatore ruggiero
April 3, 2023
The woman who took care of me and showing me around was wonderful. telling me all about cubesmart. She was very knowledgeable professional and very patient with me as I am disabled
Hayk Babayan
April 1, 2023
Igor Prokopenko
March 30, 2023
Li
March 17, 2023
A manager of my storage facility is amazing. Thank you.
Na Da
March 14, 2023
MsCherrydollface
March 13, 2023
Just finished up there and was greeted by two professional women, Ashanti and Taneesha. Taneesha, I hope that I'm spelling her name correctly ?? was a gracious host and showed us to our space, explained everything clearly, and set us up great. She was light-hearted, and made us laugh. There are some terrible customer service people out there, but it's nice to know that there are still some nice ones out there too! -Jos
Lori Sebastiano
March 13, 2023
Tanisha helped us with our move-in. She was wonderful, patient and professional. Exceptional customer service! Will definitely recommend to friends and family!
vadim
March 9, 2023
Awesome crew, very friendly. Do not forget to smile yourself :)
Nina Talbot
March 4, 2023
I’ve yet to move my things to the storage unit. Unfortunately there wasn’t transparency about details of ‘free’ truck and driver, resulting in my paying for more days that I can’t use my unit bc the trucker hasn’t gotten back to me about move date. It’s clear that CubeSmart and The trucking company are not working in sync
My dad & me
February 26, 2023
Very attentative staff. They offer Discounts ONLY for Active Military.
Anthony Calvanico
December 31, 2022
The place is very nice
Alena Rokhiu
December 30, 2022
Thank You so much!!! Excellent service! You save my day! I was involved in a fire at my rental property and they helped me load my remaining items at 8.45pm. God bless you! All the best in 2023! The best service ever!!!
Dmitrii Sinitskii
December 25, 2022
No 24 hour accessibility. The company reached out to me, so the review is bumped up to a 4 star. Excellent. The facility is clean.
vadim krutovskiy
December 24, 2022
Galina Savchenko
December 24, 2022
Very nice stuff! Thank you so much for everything!.
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December 5, 2022
Tatiana Smirnovckaya
November 25, 2022
Mikhail232828mk kats
November 21, 2022
Igor S
November 7, 2022
Hello. I have had a businesses with a place (2964 Shell Rd) manager Lisa. She is very experienced and a helpful person. Thank you.
Hair By HD 8289
November 1, 2022
Hayk Babayan
October 26, 2022
Joel Jimenez
October 20, 2022
Staff is super friendly and willing to help they’re what made my move super simple and easy so thanks to them
Sofia L.
October 17, 2022
everything was great except I wasn't offered temporary lock for my storage unit
Mustafa Gunay
October 14, 2022
Evrything the staff so helpefull
Odilbek Saporov
October 4, 2022
Jason is new, but, he is a very smart man. He found right box for us. Very good job Jason thank you. And he set up free move in free truck.
Donna Gatto
September 24, 2022
No hassles and reliable ..friendly service a d items were safe
Stephanie Youssoupov
September 8, 2022
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August 15, 2022
Codi Loretta
August 12, 2022
Luda Paskal
August 10, 2022
Staff was very professional nice and respectful
Sabino Vitulli
July 29, 2022
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July 26, 2022
I Was today (July 26 at about 2pm) at office 2964 shell rd. I asked the worker for her name but the worker said she would not tell me his name and told me to leave the office or she would call the police. and she called :) This is not your personal home! The office has opening hours for visiting people. You can't kick people out during business hours (without reasons) and call the police to do it. For what was needed by the police, I did not understand She kicked me out of the office and closed the door on me. Worker's name approximately Aisha, i do not sure Cool attitude to customers ))
Lou Clerico
July 20, 2022
S. C.
July 17, 2022
Everything what I was expected
Melancholius Monkey-Mann
June 29, 2022
The staff was very helpful... very nice and the entire process was no hassle
Maria Paula Rodriguez
June 17, 2022
We started two years ago with a small storage and now we have a second one and we always get such a good service. This time Sary took care of us and she was so kind to show us every single option and give the best recommendations. We are so pleased. Thank you Sary
Dimasty Dima
June 15, 2022
very good experience, and helpful stuff
Maximilian Gorelik
June 3, 2022
This took alot of courage to write this review but i am not afraid anymore: One of the managers here Lisa, called me for an "interview", she showed me around the store for 2 minutes, then told me to call her 2 weeks later, when i called her they told me to call back the next day, when i called back the next day, she told me to call back on friday because her district manager would be there, when i called for the final time she said that they "changed their mind about hiring me". It is very funny that before they saw me they were willing to hire me. While i was in the store i noticed that every employee inside was african american, and there was not a single other person who was a different skin color. It is obvious that i was mistreated and denied employment because of my skin color. It really seems that because of the BLM movement alot of white people are being denied employment because they are deemed to be "racist by nature". I will definitely be opening a case against this location for discrimination because this is more than enough proof. I have all the phone call recordings, and i even recorded the audio in the store when i had this so called "interview". I want everyone to know what kind of people you are doing business with here. I don't care how many times you will say things like "Black people can't be racist" or "You need to have proof of this". This staff was racist and i definitely have all the proof. People are out here actually fighting for equaility and these staff members are using it as an excuse to be racist. The founders of BLM would be ashamed to find some of their followers being racist when they are fighting to end racism all together. I am not a racist and don't have a problem with anyone just because of the color of their skin. I also dont think its fair to not hire someone because you assume they are racist with no evidence. Notice how they have not responded either.
Elpasso182
June 2, 2022
(Translated by Google) Not convenient storage. Carts are not convenient, lifts with codes are also not convenient. Looking for another (Original) ?? ??????? ??????? ??????? ?? ???????, ??????? ? ?????? ???? ?? ???????. ??? ??????
Donald Kagan
May 24, 2022
Bad customer service. I had an issue with my storage unit that I made the store aware of three times and they never resolved it.
Aleks Sh
May 22, 2022
Sergey Raev
May 15, 2022
Serhiy Tsyganok
May 9, 2022
Great storage with nice service and good location !!!
Oleg Ryklin
May 5, 2022
Lyubov Li
April 26, 2022
I am having a great experience with services at CubeSmart Self Storage. Very satisfied. Thank you.
Amy Pena
April 26, 2022
P Y
April 10, 2022
Mariya Oby
April 4, 2022
IS IT POSSIBLE TO SPEAK WITH SOMEONE THERE WHO ACTUALLY HAS A BRAIN? ABSOLUTELY CLUELESS. THE “MANAGER” CANT EXPLAIN TO ME WHY ALL OF A SUDDEN MY CUBE PRICE WAS RAISED $20. HER RESPONSE WAS “YEAH THATS THE PRICE”.
Dahanie James
April 1, 2022
The Storage is Clean to the highest perfection since I've been on board. The staff is Okay.
Stephan M
March 30, 2022
Your employee are amazing
Igor Vorobeychik
March 28, 2022
Overall it was a good experience, clean and well maintained place. Special thanks to Lisa for her work and help.
Roberto Tuy
March 15, 2022
Erik Soto
March 14, 2022
This place was amazing I needed a storage unit and the lady at the front named Tanisha was very helpful. She helped me find a perfect sized unit and helped me reserve it right away. She also gave me very good advice as to how I would be able to move my stuff into the space. I would absolutely recommend this place to anyone who needs a storage unit.
Valiantsina F
March 9, 2022
Storage is clean with fresh air. Staff is friendly and helpful. Special thanks for manager Stacey, who was very professional and courteous. She helped us with the paperwork and box access. Highly recommend this storage location!
Tom Jones
March 7, 2022
I rent a medium storage space for about 1 year already. It’s great, but the only problem is that I found insects on my staff. That was surprise for me. PS. I sent photos and all information to the email that you provided. Next day (Thursday) I’ve got a call from Cubesmart. Lady was extremely friendly and said that next day (Friday) I’ll get a call and one of cubesmart team will reach me and we together will check my storage space. Now it’s almost a week but I didn’t get any call, text or email from Cubesmart
J C
March 1, 2022
they lure you in with a low rate and they raise it on you over time. then you complain on here and they pretend like it was a mistake instead of their business model
N Kharlashkina
February 28, 2022
Customer service was great
Damien Ellis
February 26, 2022
Yall the Best realest out there an may God say giving y'all all that y'all need
Ruslan Klezmer
February 18, 2022
Natia Imerlishvili
February 6, 2022
Excellent service
Sadia Mudassar
January 22, 2022
Staff is very nice and helpful. The facility is clean and hours are good.
Jul R
January 20, 2022
Stacey is very kind and knowledgeable
Maverick GURU
January 8, 2022
Oleksandr Tianikov
January 3, 2022
Staff was so helpful, professional and polite! Thank you for your help!
Nick Kolhida
December 18, 2021
Communists is who they are. Front Desk has Unbelievably horrible attitude. They told me yo to wait outside like I'm some animal. They are Forcing everything and I find that to be utterly inhumane. This is why I started this review with the word COMMUNISTS. And I'll say it again! Never do business with these communists.
Yefim Golbraykh
December 15, 2021
I had account with CubeSmart more then 3 years. My unit 5x5-8h.. I started paid with amount of $108.05, then $118.00, now CubeSmart charge me 133.00. Service for this time was increased prices more then 24%. On your t website advertising price for same unit is $92.25. CubeSmart not responding to any emails.
Gregory Jean Michel
December 4, 2021
stranger things
November 10, 2021
Great staff
Roland Tubman
October 30, 2021
Great customer service, very knowledgeable and friendly..
Andrey
October 26, 2021
Everything is very good. Thanks.
Gracie Noel
October 25, 2021
The location on 2964 shell rd has the kindest most helpful employees. I was helped by the two front desk ladies and they were incredibly kind and helpful gave me all the information I needed to make the best decision thank you!
Yevgeniy Shmorgun
October 5, 2021
Can't get a cart without a mask, stuff not helpful
Nagak1ng
October 5, 2021
Fair prices. Clean establishment. Professional staff. Stacey is a godsend. Sorry to any of the other employees who I'm sure are great,but Stacey has been supreme whenever I had to deal with them.
Janet Landesman
September 27, 2021
Stacey Williams from store #840 is amazing. Very helpful and resourceful.
Diego ÚNICO
September 14, 2021
(Translated by Google) Excellent all good service the workers (Original) Exelente todo buen servicio las trabajadoras
Irina Krushinskaya
September 13, 2021
I've switched to this location form another public storage. before i had a box under the ceiling (needed to climb steps) at the same cost as a small room accessible from the floor level. Good rates - they do go up but up to a certain point. clean facility, great working hours, plenty of parking, welcoming staff, good location. don't see any cons. life saving for city dwellers.
Steven Asnes
September 5, 2021
Isa Shamsadov
September 4, 2021
Great Place, By NYC Standards they have very friendly staff, or should I say one lady, because she is the only one working there. Since she is the only person you ever see there, she can’t attend to everything at once, so no complaints for her job performance, but come on CubeSmart. The office is closed 70% of the time when it says open in huge letters. You have a huge facility here, please man it adequately, one person can not get the job done no matter how good they are.
Sasha Sev
August 14, 2021
Good service. Very clean. Temperature controlled.
Emerald Evan
August 11, 2021
The service there is great Stacey was most helpful in more ways than we expected. She’s friendly courteous and informative. Thanks Stacey and cube smart.
Jacqueline Echevarria
August 6, 2021
Tanya P
July 27, 2021
Suhrob’s Corp
July 25, 2021
Very clean and good stuff
Jean Pierre-Louis, Sr. (J.P.)
July 23, 2021
Vadym Virchenko
July 22, 2021
Friendly staff, convenient location, and clean facility.
D P
July 19, 2021
Manager Tanesha helped us get what we needed and answered all of our questions. We were happy to catch laughs along the way! Thank you!
Aaron Gerber (rottengamer33)
July 15, 2021
Lisa James .. was very informative and polite made the whole stay great
Sasha Kolpenskiy
July 6, 2021
we got a floor gate access unit that fits all of our camping, sports etc equipment at the same price i used to pay for a crawl - second level box size unit. the facility is clean, staff are professional and the hours are very convenient. highly recommend.
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July 4, 2021
The storage at 2964 Shell Road does not open in time.
Jason Pers
June 30, 2021
Problem was finally resolved after having to go 2 days in a row to wait for somebody to fix a bent latch. One worker lied and said she called me about the maintenance is now here to fix it. When I showed up she said he left. I had to keep my locker unlocked for another day I thought. One worker was off duty and didn’t answer anymore questions about it and said she is off. I told her I’m calling corporate on this matter. The other worker came up to my unit and replaced the latch herself. I was very grateful for the worker to resolve the problem. THANKS for doing a job!!
Al Chen
June 22, 2021
Stacey was amazing. She helped me find the right unit size and gave me the exact cost breakdown. Loved my experience here and rented out my 5x5 unit.
Yakov Gelman
June 19, 2021
Apple of God's Eyes
June 14, 2021
oleg gonik
June 7, 2021
Lisa is amazing. She went out of her way to help me rent the best space. Thank you very much.
Rena Art
June 5, 2021
The service is very good Polite workers!
Aigars Greenbergs
May 30, 2021
Nicholas Diaz
May 23, 2021
Had a quick and pleasant experience with Stacey she answered all my questions and very informative thank you for all the help would definitely recommend.????
Nena Rivera
May 19, 2021
I was very pleased with the whole experience that the crew members gave me.
Suzan Bland
May 18, 2021
The lady in the front desk was very nice and helpful
Olivia Sanchez
May 17, 2021
I had an excellent exexperience Thanks to Stacey Williams. She help us with great customer service and the best of all, a great attitude. I will deffently recommend you.
Jezziel Vasquez
May 8, 2021
alexey kolmykov
May 4, 2021
robert dohn
April 11, 2021
DreamlandRollerRink
April 2, 2021
The customer service here truly is amazing! And Shanee is WONDERFUL! She was literally glowing with warmth and friendliness throughout the entire rental process! From her warm welcome to the comprehensive way she explained everything.... she even went the extra mile and made sure I put my key on my keychain so I wouldn’t loose it! I’ve has multiple units through the years at Secure Self Storage which is also in the Coney Island neighborhood. I purposely didn’t go back there because if the horrible customer service. I found the exact opposite to be true at Cube Smart! The customer service I received during my check in today with Shanee was wonderful!
billy betancourt
March 29, 2021
I keep a couple of golf clubs and bags. I store my bike there in the winter . It's clean and the people are very nice.
??????? ?.
March 23, 2021
Thank you very much for the good service! The staff are polite with a good sense of humor :) We felt comfortable communicating with them.
BBB
March 6, 2021
Much nicer than the other one in Coney.
????? ???????
February 27, 2021
Stacey was really helpful and kind. I’ve had such a good experience
Jan Christensen
February 25, 2021
Convenient, close to home, and good staff.
Amy Adoniz
February 23, 2021
This location has been amazing throughout my time there. The employees always ready to assist.
Lasha Meskhi
February 23, 2021
good????????
Viktoriya Markova
February 21, 2021
Linda and Shanee were amazing and super helpful. This is the first time I have purchased a storage unit and they were very informative and made the process easy.
Denis Mikhaylov
February 16, 2021
JOHN VARAS
February 15, 2021
Convenient and clean location. Helpful staff. All my questions were answered.
Vlad T
February 13, 2021
Newer facility, reasonable prices
AV
February 13, 2021
Fast and easy experience. I had Shanee help me at the Shell Road location, she was very nice and informative. Made the process quick and simple. This is the first time experience with cubesmart and it was a Great service!!!??
Alicia Connelly
February 8, 2021
Went in to close out one unit and open another. Stacey was very helpful and we went through the process very quickly. The entire staff was friendly and engaging. Even though I already had a unit in the building they still walked me to my new unit and inspected it with me to make sure there were no issues. Everything was smooth and effortless.
Alena Shulgina
February 8, 2021
My father was happy about customer service. Shanee Simmons helped him a lot and she was kind to him and patient. Although my father doesn’t have enough vocabulary, she helped him with communication and found for him a suitable storage. It was a fast and high-quality work. Thank you.
alex alex
February 7, 2021
Cube Smart staff is very polite at first, after being a loyal customer for about 8 months I start noticing things that made me worry. After 9pm when the place should be closed there are many people are still coming in and out of the facility, many of who do not have a storage in the building. “So what are they doing at the CubeSmart?” When I expressed my worries about being robbed as the only camera on the floor is looking at the elevator door. And there are no camera on each of six floors of this building, that has hundreds of storage lockers and there is not a single security guard at the shell rd facility, Shane suggested I move to a different floor. As I was moving to a different floor I was approached multiple times to sell my stuff or how much I value things inside my locker. And eventually I receive a call early in the morning from CubeSmart stating that a burglary took please and I should come in and see if my locker was one of the once broken into. When I arrived about 20 minutes later I was told that I should go check my things as the door to my locker was literally ripped out. To my surprise the door was bent in as if it was made out of paper and my locker looked a mess. There were many empty boxes as most of my belongings was removed from them. I did not know what to do as everything was upside down. How much money was lost, how many hours I spent while waiting in line for a pair of Nike sneakers. One of the managers told me that I need to move to a different locker but there are no lockers are available as all big size empty lockers are reserved. The only solution was to try to unbent the broken door and change the lock which has been physical ripped of. Since I got approval to move I thought it would take no time to go to the new locker. However, I was told that I need to clean out the broken locker before walking away. Since burglary happened on the night of Memorial Day May 31st-June1st when I came in next morning there was a lock on the door for non-payment. To my surprise I had to now pay for this locker and a new locker on a different floor. After I paid and lock was removed I learned that there is no trash can to put the mess my locker looked like after burglary in. There is pretty much I’m on my own and it is my problem attitude from some of the managers on staff. There was non “We apologize for your inconvenience”, it was take out your boxes, trash and .etc away from here and you figure out how to deal with your problems as it is not our job. I could not get one of many carts they have chained on the first floor as when I came to clean up after work it was to late for me getting one as all staff is leaving at 7. So I was charged for my old and new lockers and there is no guarantee that my new unit is secure. As there nothing has changed yet. No security, no extra video camera that looks at the alternative entrance - “stares that go up to each of six or seven floors where people can go up and down each floor of this building.“ Moreover, when I noticed people who do not have an access code for the door and elevators and are trying to shadow others to get on any floor of the storage facility and called the manager, I was completely ignored. She did not even look at the cameras. And have me an attitude as if I’m causing drama and giving her more work. Cube Smart you made me feel like a worthless piece of garbage today. I hope there is a person In this organization who actually cares about safety of its customers and honors the commitment to provide secure storage! Alexander Zhukovsky
Robert Mauceri
February 6, 2021
Clear the clutter from your house and get a storage unit! ??
trendy_ aimee
February 3, 2021
Thank you so much Stacy for your help and your team girls all the best
Janice
January 31, 2021
Shanee Simmons was a big help to me! She was able to make my experience her fast and efficient.
Serge Mikhalchuk
January 29, 2021
Excellent Customer Service from the office manager - Shanee S. Well-reasoned and detailed intro orientation and services description - pleasant communication and well-timed advice. Would recommend to anyone looking for a quality services in storage business. Serge ('007)
Doctor Lock
January 25, 2021
I really like the customer service they provide. The manager Stacey Williams was very friendly and helpful. She responds promptly and nicely. Whenever Stacey is not there, then the manager Shanee help. Shanee is very nice as well and provide great customer service.
Irving Rodrigues
January 24, 2021
Thank you for always humble and serviceable to me and your customers
glenn holiday
January 23, 2021
Zafar Bazarov
January 23, 2021
Very friendly people like Stacey Williams, Lisa James. Good service.
joseph seymour
January 20, 2021
hey!! hey!! it's shanee. that is the employee you want to help you at the shell road location in brooklyn ny. very friendly, and helpful with all your storage needs, always a nice happy smile on her face and ready to greet you.
Shirin Abdullaeva
January 17, 2021
Great place to leave your stuff if you need to travel or move. Affordable prices, thanks to Shanee for very friendly service and making discounts as it was online. Overall very easy to use the site and looks secure.
Amy P
January 12, 2021
Stacey was very helpful in getting my storage unit. She was very friendly and patient in getting everything together for me.
Jason Rondinelli
January 10, 2021
This location is run by very kind and helpful staff. They made my registration and departure very easy which Was extremely helpful during a stressful move.
Alexandr Panasenkov
January 10, 2021
Thank you for the high quality service! Special thanks to Shanee Simmons!
Sweet Pea
January 10, 2021
alexandr chernyak
January 9, 2021
I had Shanee help me at the Shell Road location, she was very nice, professional and informative. She helped me and my friend alot. Very Good Customer Service ! I will spread the word !!
Amy Stahl
December 30, 2020
They changed the price from computer to triple the price did not get the unit
Sherwin McEachnie
December 29, 2020
Very polite very clean friendly staff.
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December 28, 2020
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Michael Regano
December 9, 2020
Fast and easy experience. I had Stacey help me at the Shell Road location, she was very nice and informative. Made the process quick and simple. Started moving my stuff in there same day.
Michael Leibzon
December 8, 2020
Diana Balinskaya
November 25, 2020
mamuka razmadze
November 24, 2020
Ashfaq Ahmad
November 24, 2020
Sergei Yalim
November 21, 2020
Alexander Ts
November 19, 2020
André Ronald Lubin (Rono)
November 17, 2020
I think I'd call it convenient, quiet and accessible.
Elizabeth Bakalli
November 11, 2020
Great and welcoming staff, clean facility. Very accessible
Fatema Mohassib
November 9, 2020
Tanesha was super helpful! Very professional, friendly, and knowledgeable. It was an absolute pleasure having her help me. She took the time to show me several units and help me make the best decision based on my needs. I highly recommend this location.
rkd
November 9, 2020
I have a unit at this location for a number of years. People here are very nice, specially Stacey Williams. She was very professional and helpful during my last visit. The building is always kept nice and clean. Overall great experience
Grigory Liberman
November 5, 2020
Roman Freedom
November 4, 2020
Angie Arc
October 27, 2020
Worst customer service I have ever experienced.
Michelle Ash
October 24, 2020
The employees at this CubeSmart are so rude & unwelcoming that I have no idea how anyone would want to rent here with such a negative attitude. Tanisha and Krystal were just a terror to deal with. The manager Lisa needs retraining on how to deal and speak to public. She was nothing but rude, had no customer service skills and definitely no basic people skills. I will be taking this complaint higher to corporate. Please do yourselves a favor go to the CubeSmart on cropsey where there are nicer emplpoyees.
Rose King
October 24, 2020
Wit Yee Maung
October 21, 2020
The website said the manager will call me after I finished hiring a unit online. She didn't call me. I couldn't call them either. No one answered the phone and voice message wasn't replied either. When I went there in-person, the manager was so rude.
Everett Scott
October 17, 2020
Zhanna Romanova
October 11, 2020
Gino Khanis
October 10, 2020
Jason
October 4, 2020
Business Web Admin
October 2, 2020
Convenient location just steps from Neptune Avenue F train station. I made my order online and when I visit Cube Smart my unit was ready. No need to visit there office. New building, very clean and spacious.
Gershon Gimelfarb
September 27, 2020
Very friendly staff very nice units and price the best thank you very much
Maksim Elizarov
September 25, 2020
Yevgeniy Minakov
September 23, 2020
Gena Garber
September 16, 2020
Dmitry Kulyk
September 14, 2020
rmt2010
September 13, 2020
Easy to navigate website, clear instructions
Alan Pastrana
September 12, 2020
Very professional staff. The place is also spotless.better than any other storage place ive had. I would highly recommend them.
barbaros y
September 1, 2020
place got robbed.
Tamara Roman
August 27, 2020
My sister was able to get a storage space at a good price, you can drive in, has good size parking area to load and unload.
David Horton
August 18, 2020
Very helpful staff, clean facility, very convenient and easy sign up!
Nas
July 29, 2020
Not happy with management. They raised the price of my unit TWICE in 2022 without warning. Both times $20 each. I spoke with a rep who stated she will get in contact with the district manager and I haven't heard back. 2023 update. Rent is being raised again . This marks the 3rd time since 2022. Only reason I stayed with them is because it's close to home. Not any longer. I will be looking to open a storage unit elsewhere. Greed has taken over this establishment.
S Ikeda
July 27, 2020
The lady at front desk was very helpful.
Yelena DiGilova
July 27, 2020
Great service, thank you, fast and professional
Kevin B
July 27, 2020
I do not write reviews often, but Stacey is so amazing that I absolutely have to. The location is conveniently placed, clean and well maintained. Moving is always a stressful experience, and having to deal with trucks, packaging, lease agreements, storing property may become challenging for many of us. At times like this it is crucial to meet a true professional who is dedicated to providing an excellent service to customers and would go the extra lengths to take the stress of your shoulders and make the transaction be as pleasant and smooth as possible. Such a person is Stacey. She made my day by handling my needs professionalism, respect and positive attitude. CubeSmart should consider Stacey for a bonus and a raise, because managers like her will make their business strive.
Jonathan Romero
July 14, 2020
Zhenya K
July 12, 2020
Wonderful experience of the first day. Very welcoming and helpful staff. Thank you so much
Eldar Sakmantayev
July 7, 2020
Mordechai Peller
July 2, 2020
The facility seems well maintained. The staff were polite and usually helpful.
Ilgar Shapiro
June 27, 2020
Harry Dreier
June 22, 2020
They were great. Everyone I dealt with was friendly and helpful.
Volodymyr Muntyan
June 14, 2020
Shadaya Cook
June 12, 2020
The staff at my location were very professional at all times. Each shift was very helpful. Also the location was clean and accessible whenever I needed. I never felt like that items weren’t safe
Andrey deyneka
June 2, 2020
Tanesha, manager was so friendly!!!! Helpfull and nice with me!!!!!!I
Tatiana Shaipova
May 31, 2020
I love it
Jose Maruri
May 29, 2020
Conrad Ringel
May 26, 2020
Nothing to complain about this place.
Sasha Ostrov
May 20, 2020
The facility is well organized and security is great. The storage itself was ready and clean. The office visit was okay, this was my first time so I needed to know how to use the security code and although I do understand that its covid 19 time a friendlier welcome would have been nicer. I waited for a customer to be taken care of while the second attendant didn't bother to move, she was walking around and not doing anything, until i knocked on the door. Only then did she come up and explain where to go and where to enter the code.
Sergey Balashov (Sergey)
May 14, 2020
Horrible staff, moving to the cropsey avenue location for better customer service.
Sid
May 14, 2020
E R
May 9, 2020
This is the worth cube smart storage probably in New York State, staff is extremely rude nobody wants to work or help they are busy talking on the phone sharpening nails, anything but helping a customer with simple problems! They raise the prices without any notifications! Trust me don’t use this Storage! It’s not just one unhappy customer it’s the way they are!
Andrei Kin
April 27, 2020
Close to home. Ease of access. Very friendly and accommodating staff
Velmont Miller II
April 25, 2020
Elliot Er
April 24, 2020
All good. JP - district manager and a great guy for a job. He was very helpful.
Hazeline Briggs
April 11, 2020
murin Igor
March 22, 2020
PlasmaticMean
March 12, 2020
Manager was easy and helpful to deal with.
Vladislav Lazarev
March 4, 2020
Just has an amazing experience here today being helped by Tanesha. She was lovely, funny, super efficient, friendly, transparent, all the best traits for someone running a storage business. The facility is clean, easily accessible, and well priced. A customer for life!
Sunroom Designs
March 2, 2020
Terrible service
1978SANKA
March 2, 2020
Elena Shinkarenko
February 28, 2020
Khayal Hajiyev
February 24, 2020
Professional approach and friendly staff.Thank You
Donna Gatto
February 17, 2020
The experience was hassle free,.pleasant and amazingly easy. Ms William's went above and beyond to answer all questions. Another worthy mention was how clean the restrooms were!!
sandro ortega
February 16, 2020
Ms. Stacy Williams was a doll. She was kind and very helpful to my needs in a ruff time in my life. CubeSmart should be happy to have her and the whole team there. Thank you Ms. Williams.
Jenny Ross
February 16, 2020
Clean new place with good parking, very nice staff, and convenient storage.
David Zilinski
February 15, 2020
Richard Wood
February 12, 2020
Stacey was incredibly helpful from the time I started with Cube Smart until today. She is always friendly and remembers details that are important for my tenure here. I do not usually write reviews but she was impressive in her service and felt it important to do so.
Ara Cohetero
February 9, 2020
My experience was great Stacey is a great help she gave me the proper information she took her time to show me the cube I would definitely recommend this place.
Zafar Bazarov
February 6, 2020
Natalya M
January 27, 2020
Alex Devishev
January 25, 2020
Stan Khomenko
January 22, 2020
Stacey and Lisa really helped us. We realized we needed a smaller unit and Stasey assisted us. We are very happy with our experience.
Vlad Melnikov
January 7, 2020
Bechina was very helpful
M B
December 30, 2019
Victoria Tubis
December 22, 2019
This is my first time using storage. I came in today to check-in for a unit I reserved earlier on-line. Tanesha was a dream!!! She explained everything I needed to know, was very patient and incredibly pleasant to deal with!! This location is clean and peaceful!! They have great hours of operation and extended hours if you need to get to your unit when office is closed or on holidays. They are pretty booked right now so I suggest thinking ahead and reserving your unit in advanced.
Yelena Kozay
December 16, 2019
Vera Kireeva
December 16, 2019
ariel yelloz
December 15, 2019
Very good service Very convenient access hours
O R
December 14, 2019
Elena Shchekleina
December 2, 2019
So far my experience has been very positive! Very friendly and accommodating personal and great prices (including a discount)
Anna Orlova
November 30, 2019
Dilnoza
November 25, 2019
It was simple and fast !
Dena Wells
November 20, 2019
Annabelle B
November 10, 2019
I was serviced by Stacey Williams, the manager of the site. She was exceptionally welcoming and courteous. I an happy I chose CubeSmart above all else.
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November 3, 2019
Receiptionist looks like nice lady first of all, but she is so slow and we stayed more then 1 hour just to get a storage room. She was angry that she stays there after closing. However it was not our fault that she works so slow! Overall place is nice and clean. Thanks God that we have to deal with employees just twice. When u r opening and when u r closing your account there! To be honest do not want to deal with them anymore just because of Receiptionist there.
john stone
October 29, 2019
Still gotta be catious wherever you go its Brooklyn
Warren Beam
October 17, 2019
Cool place to store your stuff and very reasonable prices...
Miechia Gulley, Esq.
October 5, 2019
The staff here is THE BEST!. They make coming to my storage a great experience everytime. The ladies working on Saturday October 5, 2019 are helpful and have positive attitudes!
Andrii Lagovskyi (?????? ??????????)
September 30, 2019
Remarkable place for items
Viktor Market
September 29, 2019
Josephine Romano
September 27, 2019
Thank you Stacey and Tanesha @ CubeSmart (Shell Road in Brooklyn) for making my rental such a stress-free and pleasant process. Your patience, professionalism and sense of humor made me feel welcome and at ease. You are a true asset to this company!
Jimmy Charles
September 26, 2019
Yuriy
September 23, 2019
Valeriya Leralev
September 22, 2019
Very happy with my experience of using this storage. This was my first time and if will need to use in the future, I will go back only to this location. Very clean and nice stuff. Stacy showed all around and explained everything to make sure I had a best experience. Thanks so much Stacy.
RT Motoring
September 3, 2019
Best best best. Stacey Williams is absolutely kind and helpful. Thank u.
D.F.M.J 520
August 31, 2019
Gregory Roginsky
August 18, 2019
J. Aguilar Taylor
August 18, 2019
Guillermo González
August 14, 2019
Aleksandr Palatkevich
August 2, 2019
Lisa Rivera
July 31, 2019
Gene El Rubio
July 31, 2019
Very helpful personnel, the crew really knows what they are doing
Tanisha Wheeler
July 31, 2019
Andy Ventura
July 28, 2019
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July 16, 2019
Waleska Mora
July 6, 2019
Louie Zapp
July 6, 2019
Cynthia
July 1, 2019
I love this office very much.. When I walked in this location, I lost a lot all at once! my apartment, my marriage. Stacey Williams and Lilia Joseph both made me feel right at home! They help with the best size cube and how to make payment online. After all I went through I was feeling sad, until after the visits at cubesmart I felt like I had hope again!! Very grateful.. it’s the small things in life that matter!
Stesha Bugrova
June 30, 2019
Irina
June 28, 2019
Jelena Pot
June 27, 2019
Clean place , convenient location and very professional management. Highly recommended.
Yudelca Cruz
June 24, 2019
Great customer service. Very clean facility. Easy reservation and renting process. Stacey & Lilia were very professional and polite throughout the initial visit. Highly recommended location at Shell Road in Brooklyn, NY.
Maksim Zelianeuski
June 24, 2019
Norma Matos
June 22, 2019
Went today to cube smart on Shell! Lilia was so pleasant and helpful will definitely refer my family and friends there! Thanks Lilia for your assistance today.
nazibrola lomtatidze
June 18, 2019
Sherry Britt
June 15, 2019
My Experience with Stacey Williams and Liiia Joseph was Awesome. I truly APPRECIATE how the ladies really have a friendly personality and the very knowledgeable about there job. They make you feel comfortable to leave your personal property. The ladies are beautiful in and out.
Danya Vitorov
June 13, 2019
Jacke Taylor
June 10, 2019
David Weiss
June 7, 2019
I had a very pleasant experience renting my unit. Lilia and Lisa are professional, friendly, knowledgeable and efficient. The first unit I reserved was not suitable for me and Lilia showed me another which was fine. Everything was done in a short amount of time. I highly recommend this CubeSmart facility.
Aysha Sow
June 2, 2019
Ms. Williams was amazing at assisting me at my first time at Cubesmart. I was very pleased with the service and communication!
Alex Konoplia
June 1, 2019
Shoxrux Nazarov
May 22, 2019
Alexander Shepilov
May 16, 2019
Awesome, the building is clean, the service is very nice. And thank you very much Stacey Williams, she's professional and the Best!!! Thank you for you business
Rafael Gonzalez
May 13, 2019
(Translated by Google) Very good business good security (Original) Muy buen negocio buena seguridad
Blanca Rivera
May 12, 2019
Receptionist was very condescending. My daughter went inside to all about prices and the girl replied with "you can see those prices online". In the age of technology we know we can. However, we were in the vicinity and decided to go inside. As my daughter walked away the girl says "I can help you if you want". To late. If we had rented a storage space there, that would mean we would have to continue working with you. We went to Treasure Island. They clearly understand customer service.
Nicole C
May 7, 2019
Trish A
May 1, 2019
It was a great idea for you guys to join with a moving company. Please consider a different one, because of their incopetence I have to cancel my space with you. Which honestly makes me sad
n drey
April 28, 2019
PixieVentures
April 22, 2019
Clean and good customer service!
Mikhail Kazakov
April 21, 2019
Sergei Bardin
April 8, 2019
Jameka Hall
April 6, 2019
The customer service is so amazing! My partner and myself where having a not so good day. Once we got here, all smiles, greeting and the best customer service. Thank you to Stacy and Sophia,great girls running the Coney Island location.More people like these girls are needed in this country,especially in these times
Keimy V.
March 27, 2019
miguel loza
March 16, 2019
Heather Manuel
March 13, 2019
The customer service is amazing, Thank to the manger Lilia Joseph @ 2964, shell Road??? And the young lady Stacey ??... The CUBESMART is safe and clean???
Adriana Andrian
February 19, 2019
The staff is super nice but what annoyed me was the fact that no one told me that attached to the price you also MUST pay 12$ a month insurance AND they don’t provide a lock - so 20$ additional for a lock. Other than that, super nice staff, clean space and the cheapest storage around.
Judith Coello
February 19, 2019
Ali Sprinkler
February 3, 2019
mohanad jamil
January 29, 2019
Absolutely amazing service. The ladies went above and beyond to make my experience super simple and enjoyable. Highly recommend. Special shoutout to Lilia Stacey and Lisa they are awesome!!!
A Mar
January 28, 2019
Okay not only is it disgusting that they don’t have donation units or dumpsters outside for any instance where someone dies and you have to empty their storage unit but you have to squeeze for a bit of empathy and customer service. This company could do better by its customers and the environment overall.
tomer shal
January 23, 2019
Really great service
Yulduz Ahunova
January 19, 2019
David Gelman
January 13, 2019
Overall I have no issues with the staff who are all friendly or the facility itself. However my biggest problem is the cost. New customers pay almost 50% cheaper while a loyal customer pays more. I paid for a year and wish to continue to store my things here for the next few years. I get charged ~440 a month for a 10x15 while a new customer pays ~320 a month. I just wish it was a little cheaper.
george kokakis
January 8, 2019
Very professional staff and helpful when I needed assistance with my storage needs. The location is easy to access. The bathrooms are clean.
Beburi
December 31, 2018
Maftuna Abdulloeva
December 29, 2018
Alexander Brooks
December 25, 2018
Great customer service and a great price. Thank you!
Parris Jonstone-Edwards
December 22, 2018
Awesome staff ,extremely helpful & kind. Clean facility, well maintained...
Lissa Sharapova
December 22, 2018
(Translated by Google) Clean new working air conditioners, dry heat. The American staff are polite, especially Sofia))) my 5x5 rent costs $48. But you need to buy a lock with keys from them for $18. I recommend it. (Original) ?????? ????? ???????? ???????????? ???? ?????. ???????? ?????????? ???????? ???????? ?????))) ???? ? ???? 5×5 ????? 48$. ?? ???? ? ??? ?????? ????? ? ??????? 18$. ???????.
Dmitriy Smirnov
December 20, 2018
Efrain Martinez
December 20, 2018
Rosa Apuy
December 18, 2018
Had the opportunity to be helped by Stacey Williams, such a nice lady! It was a pleasure working with her. Thumbs up ????
Lindsay Bolotov
December 6, 2018
Zamir Malbakhov
December 5, 2018
Very very rude and unprofessional ladies on front desk!!!
Jacob Prig
November 30, 2018
Horrible experience. I’ve been a customer/tenant here for almost a year, I was a happy customer, until last month when they changed policies. Now I’m being treated like garbage. They’re refusing to rent me an additional room. Claiming “only one room per family”. When I currently have 2 rooms and previously I’ve had up to 4 rooms here. DONT RENT FROM CUBESMART EVER. They’re just garbage people.
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November 28, 2018
Ivan Rudichenko
November 21, 2018
Behzad Hashmi
November 12, 2018
The customer service rep (Stacy and Lilian) at Shell Road Location was very helpful in helping me fulfill my needs and knowledgeable.
Batbuyan Galsanpuntsag
November 12, 2018
Black Pit
November 11, 2018
Eraj faqeerzada
November 6, 2018
never go to this place....
william murray
November 6, 2018
Ruslan Zukin
November 5, 2018
Everything was handled really well and really smooth with this Self Storage.
yelena Kharkhurina
October 29, 2018
this is my first time getting a storage place when i walked in into the cube smart location on shell road everyone was very welcoming especially Stacy she showed me around she took her time for me and every time i go back everyone is super nice and helpful and friendly very professional i recommend this place for everyone great service .
Carlos Macuil
October 22, 2018
I had storage before but there is no experience like the one I had today with Stacey and Lilia. They are very pleasant and fun to be around. Thanks ladies
willie Williams
October 22, 2018
Lilia and Stacey are very help full and professional . Lilia really knows what she's doing. I highly recommend this location. The young man also keeps building the clean.
fred avchinnikov
October 21, 2018
Louie Sisto
October 19, 2018
Great service. Stacey was a joy to work with. All good with place. Tks Louie
ALPAGUT EREN
October 14, 2018
Igor Shostak
October 1, 2018
Service is amazing ask for Stacy or Lilia and they're very sweet and professional and very friendly.
Melena Krigel
September 28, 2018
LOLA- GSP
September 25, 2018
Tati Entertainment
September 24, 2018
Lilia and Stacey were great. I already have a unit here and needed another since my business is growing. Building is always well kept. Really nice people.
Svetlana Tyshkova
September 23, 2018
Hossam Eshmawy
September 17, 2018
Service is amazing ask for Stacy and Lilia and they're very sweet and professional and very friendly.
Alex
September 11, 2018
Nice, clean, safe. Have been using it for a while now. No complaints.
shweta sinha
September 4, 2018
I was looking for storage options in Brooklyn when I came across cube smart on line. The facility is very clean and has lots of storage options. Agent Stacey Williams was very informative and courteous. She was very helpful and patient and showed us around the different options. Would highly recommend to anyone and everyone. Thank you CubeSmart! Your shell road storage is top notch.
Patricia Romero
August 23, 2018
Jacinto Perez
August 20, 2018
Stacey & Lilia are incredibly friendly and professional staff members at this location. They made my sign up process very easy and simple. Stacey showed me the unit and found me a discount. She was very detailed and professional with all the paperwork and lease information. What’s most important about the process was Stacey’s great energy and attitude. Nowadays is hard to find people like her. She’s like a friend full of character that you’ve known for a while and is there to help. I love my unit and the facilities are so nice and clean. I recommend this location because is right by the subway and easy to get to from Manhattan. And this same unit in Manhattan is more than twice the price! Thank you Stacey and Lilia! ????
Alena Salistra
July 31, 2018
Very friendly, helpful and professional stuff, place is nice, clean and easily accessible
Valentine .S
July 30, 2018
Service is great! Thanks!
Tazeen Choudhray
July 25, 2018
Good for baggage
Roman Martinez
July 22, 2018
Great price and service.
Laura
July 21, 2018
Amazing costumer service .!!!!
Christian Morales
July 15, 2018
Ms. Lilia was AMAZING. She was down to earth and easy to talk to. Professional when necessary and a big help in making our final decision.
nishad mannan
July 15, 2018
Great customer service, Lilia is very helpful and courteous answered every question I had without me needing to ask.
Angel Dust
July 8, 2018
This place is not only pretty inside but i must say these two employees Sherifa the manager and Lilia went ABOVE AND BEYOND to make sure i had the best experience. I’ve been to so many other cube smart locations and just before giving up i saw this new location. They are the reason I’m renting the storage unit here. Those girls deserve a raise. They are truly sweet people ! Thank you ladies.
Brian Howard
July 3, 2018
Zoya Khrystova
June 22, 2018
Efficient, friendly, reliable facility and staff.
Gail Chasky
June 13, 2018
Great customer service, Lillia was very helpful, knowledgeable & courteous when it came to giving me the information I needed to make an informed decision on a unit. Very clean & in a great location & prices weren't that bad either. I would definitely recommend this place to anyone looking for a storage facility.
Vitaliy Zurna
June 2, 2018
Ali Abbasi
May 30, 2018
FREDDIE ECHEVARRIA
May 24, 2018
Very satisfied with the employees of cubesmart their were very helpful and professional .
Ruslan Shults
May 23, 2018
Elona Zubkova
May 16, 2018
(Translated by Google) Beauty! Purity! Order!!! (Original) ???????! ???????! ???????!!!
Siarhei Mandrukevich
May 1, 2018
Luke
April 17, 2018
Convenient location,always clean facility,exceeded all my expectations! The whole rental experience was very pleasant,big thanks to managers Lisa and Lilia! They were always friendly and knowledgeable and provided excellent customer service! Highly recommended!
Ilnur
April 15, 2018
One of the best customer services ever, very friendly and ready to help with any question related to your unit Thanks Lilia and Lisa
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April 2, 2018
Dmitriy Lavrov
February 28, 2018
Morgan Eisen
February 19, 2018
The people are great here and happy to help, clean space and great hours
P. X. Corp
February 19, 2018
So far its been the best customer experience i ever have. Customer service its one of the best things this place have, especially Lilia, she a very nice and sweet person. Naisha its also a nice person, all of the them are great, very professional staff. To be honest. I dont think I'll leave this storage. I dont think theres better customer service elsewhere. You're on the right place.
Ivan Slyvnyi
January 31, 2018
Good prices, good staff, easy storage.
mark andujar
January 14, 2018
clean and convenient
Larisa Chirkova
January 9, 2018
Pretty happy with this place
Luis Ferrer
November 24, 2017
This place has by far been the best storage I've rented at. Niashia, Lilia and Lisa have great personality and such positivity. They make coming to the facility much more delightful. They are very understanding to my situation and have tried many ways to provide the best customer service. They even offer you free coffee and tea as you walk in... 5 STAR SERVICE
Anastasiya W
October 31, 2017
Very pleasant people work there.
Bjorn J. Holubar
October 24, 2017
Terrible hours
L?MAN LEYBA * LAMAN LEIBA
October 19, 2017
Ray Lancon
October 15, 2017
Kris
October 14, 2017
Very clean, very new, carpeted hallways, good parking
Giuliana Farrell
October 14, 2017
LOVE this location, even though there's a cube smart closer to my home, I prefer this location because of their staff. Lilia, Lisa, and Niashia always provide exceptional customer service and brighten up my day! They are always eager to assist with any questions or requests I may have. Definitely a 5-star experience!
Kons Bard
October 12, 2017
THE WORST staff of all the public storage places I've rented in the past 20 years! Units are new and carpeting is fresh (static in the winter?) However the staff makes this location unbearable: Manager, Lisa, is unapologetic about making numerous mistakes. Lilila is hostile and dishonest. NiAshia is 3 weeks late in replying to my full refund request. Paying rent on time? Not at this facility: they were more than 90 minutes late in opening up the office with a line of people waiting to pay their rent!
Jeff Lim
October 10, 2017
Very clean. Just wish they had more dolly for us to use.
Vitaly L
September 30, 2017
Bella Galitskaya
September 18, 2017
Service provides by Lilia J Joseph to our friends who rented a space today was excellent. Thank you
Michele Choina
September 18, 2017
I thought it was reasonable. The policy seemed to be transparent. The ladies are not exceptionally friendly, but you aren't paying for their companionship. They know their business
Geçmis Zaman
September 17, 2017
Yeah also me too no like it personally.don't professional.no kind no good speaking with customers.for this is i'm move.These two black women who work hard are so rude.
VLADIMIR STOYANOV
September 7, 2017
Quick and easy process, straight to the point rep's.
Franny Gallo
August 6, 2017
The service is excellent here. I have my business merchandise stored here and it's a pleasure! One of the reps actually remembered my name after only going to the desk a few times. I love that they are open late and the facility is so clean!! I even got a credit when my friend booked a room. Glad I left the last storage place I used.
Michael Belogorodsky
August 1, 2017
The staff is friendly, helpful, and courteous. The place is clean, easily accesible and new.
Ashley Mingo
July 31, 2017
Excellent service especially I am deaf, they were able to provide at least reasonable accommodation without hesitation.
Andrei Zhulidau
July 9, 2017
Michele Choina
June 19, 2017
Lisa was so helpful. I kept flipflopping between sizes. and she didn't get frustrated with me. The facility is clean and convenient.
Alla Chepilko
June 16, 2017
Great personal,thank you for free green tee during record heat.
Yevgeniy
June 14, 2017
Irina Radoms
June 13, 2017
Kristi Bond
May 31, 2017
ziki zika
May 18, 2017
Igor Mushailov
May 17, 2017
Arianna Check
April 30, 2017
karina vairo
April 28, 2017
Diana Belozovsky
April 20, 2017
Marcus Vargas
April 2, 2017
Corinna Farrow
March 15, 2017
TETYANA NIKISHINA
March 13, 2017
Andrey Uteyev
March 12, 2017
Artem Kovalyk
February 17, 2017
Very clean space
Hector Guerrero Rodriguez
February 15, 2017
(Translated by Google) A clean and organized place (Original) Un lugar limpio y organizado
Derek Smith
February 6, 2017
The staff has been very courteous & helpful thus far.... Lighting near my unit is inadequate(sensor for the light is too far away) every six minutes i have to stop what I'm doing to activate sensor & too many #'s in access code for building & elevator also i have trouble aligning latch on my unit to lock it up.
farah pierre
February 3, 2017
The people were helpful and the young ladies who helped were pleasant to deal with. The facility was clean nicely maintained.
Eugene Poltoratsky
February 3, 2017
Exactly what neigborhood was missing!!! Great customer service and great price. Lisa the manager was very helpfull and kind to explain everything right!!!
george gonzalez
January 20, 2017
A very brand new location places clean very clean staff is very helpful very well recommended
Maggie Gonzalez
January 11, 2017
My experience here with CubeSmart was great. Niashia, Lisa and Ashley have been a great help dealing with my account and every need that I might inquire. The only thing that inconvenient is the store is not receiving mail, which is totally fine. Great Storage facility.
Andrey Tsalkovich
November 28, 2016
Outstanding service!
Andrew S.
October 31, 2016
CubeSmart on this location is newly opened facility. Prices are little bit overpriced, but the service is great. It is took just few minutes to rent a storage space. Rooms are clean and the place looks secure. You can get to your storage from 7am to 9pm, which is very convenient.
Sarah Lottes
October 29, 2016
Walked in to look at a storage locker. Everything was nice, new and clean. The helpful staff offered the same locker to us right then and there if we wanted it. The whole process took about 10 minutes. It was easy with no hassle. Would definitely recommend this to anyone who wants self storage.
Irene Korobov
October 22, 2016
Thank you so much !!! You are professional !
Oksana Demyter
October 2, 2016
David Green
September 24, 2016
Nice facility, nice managers, HORRIBLE UNPROFESSIONAL GENERAL MANAGER LISA, she really doesn't care about the customers, try to contact any of the other managers, and keep as far as possible from the General Manager. People like her should never work in customer service!!
Bron James
September 20, 2016
Dennis Mercado
September 19, 2016
Yesterday I went in to see a storage unit, I was amazed by the huge amount of space there was. I saw a locker that was suitable for my needs and rented it, Lisa the manager was a great people person and assisted me with a high level of professionalism, today I go back to actually put some stuff into my unit and needed a key for a dolly, the lady was rude arrogant and down right ghetto, didn't catch her name, but I'm sure the record logs will know who she was, I was there around 6:10pm 9/18/2016, I asked for a key to use the dolly, upon me asking she had a disgusted look on her sour puss face, and told me "you need to hurry up because I'm closing this joint at 6:45" so I get the key, put my stuff in my locker and boom it's 6:12pm and the gates are coming down, she was very rude and disgruntled and shouldn't be working in a retail environment, I manage a automotive parts Dept for 2 auto dealerships on Neptune & Coney Island Ave, and that's no way to treat a paying/renting customer, luckily there isn't a storage closer to me because I would have taken My stuff elsewhere, overall my sign up experience and Lisa were the best part of me renting here.
evgeny kulakov
September 9, 2016
Steve
September 5, 2016
Ugly building
Liza Krahl
September 1, 2016
Thought the staff was friendly, helpful and so far it's been a great experience. The place is easy to use and very clean.
John-Deric Mitchell
August 27, 2016
Nicola Gayle
August 23, 2016
The staff at the facility is friendly, courteous and very professional. They answered all my questions and they are very knowledgeable. The grounds and the facility was well-kept. If you are looking for storage for a month this is the perfect place for you because the rates are very reasonable.
Sona Hambartsumyan
August 22, 2016
Excellent job! The staff very friendly and helpful- I wanted to change the bigger cube with smaller one- I just told my wish and the staff immediately made my wish come true- plus the money I had paid for the bigger cube became credit for the smaller cube!! Thank you very much!
Sanjar Tashev
August 22, 2016
Serg Lamadrid
July 25, 2016
I had an issue with a different storage please, and was anxious about having to use one again. I dealt with two people at this location with the names of Niashia and Barbara. They made the transactions, and various times I came in easy, stress free, quick and painless. Didn't have any issues, and they were always smiling when I came in. Couldn't ask for anything more, they did their job well.
Alla E
July 20, 2016
Jack Richer
July 20, 2016
My entire experience with renting a storage, hiring movers, them comming over and moving my parent's one bedroom apartment was very positive. The process to rent storage unit was simple and fast. Michael, the mover, came on time, was very thorough wrapping the furniture. All the furniture was moved to storage within five hours. The price was fare. I had great experience all around.
Lana Ryvkin
July 14, 2016
Barbara Cofeld at the neptune location has been a great help giving me outstanding customer service and important information in regards to purchasing storage unit.
igor tashlyk
June 8, 2016
Roman Shcherbak
May 25, 2016
I had the best experience ever booking a storage place at this CubeSmart. The registration process has never been so organized and quick. It literally took me 3 minutes. Special thanks go to manager Lisa James for taking her time showing me all available spots and helping me pick the best option for my situation. The place is safe, clean and the staff is always helpful. Great bonus is a moving cart that they let you use anytime for free. Roman S
Daniel Lara
May 5, 2016
Friendly staff, helpful very accomodating.
Daniel Lowdrag (NoDi)
April 28, 2016
Thx to Barbara Cofeld. Great service and good deal.
Steven Cymbrowitz
April 25, 2016
From the moment I walked in Ms. McDuffie was a terrific representative and professional who walked me through the process explaining how the rental of the storage space works. She showed me several different sizes based on my needs and explained the cost of each. She made arrangements for my move in transportation which worked without any problems. I recommend CubeSmart to anyone who needs storage.
Helena Smith
April 10, 2016
I have used CubeSmart for seven months, it is safety specially in my situation in two citizen, when I suppose go away for longer time . No any worries, just live the staff and go. Excellent service for me!
Gregory Stepheny
April 10, 2016
First and foremost, staff is unprofessional and lack the ability to interact with consumers appropriately. Additionally, my visit to the recently opened Cubesmart was met by a worker who showed me a storage space and assured me that I would receive fist priority to that particular space once work were completed on the third tier. However, on the date i moved in I was confronted by a worker who was very loud and belligerent from the moment i walked into the office. I noticed a person I had known from another location and greeted the person and was about to ask her more questions when the employee interrupted with, " come on lets go, no talking, and I thought you were coming in at six-thirty p.m." I stated that my time had changed and i figured i'll bring the cart in earlier. From then on I was treated with rude and mean interactions from this employee. I explained that i had been promised a cubicle on the third floor where i'll be able to maneuver the cart without a hassle. The employee led me on a wild goose chase, going from floor to floor ahead of me, losing me in the process, as well as showing me cubicles that she knew would not be suitable for the cart to fit into. When completing my paperwork in the office, the printed papers was literally thrown to me without explanation. Last but not least, i was called back to the business the very next day by the manager letting me know my cubicle was not locked and I should come into the business and lock my cubicle. When arriving at the business I explained to the supervisor that I was never shown the appropriate way to lock the cubicle. The supervisor acted in a rude manner and without understanding. Only interested in asking me if i remember her from a previous cubesmart site on Cropsey ave.
Artem Mitroff
April 9, 2016
love this new storage which is close to my house. Excellent service! Very Very nice people who work at the storage. Highly recommend!
Chauncy 718
March 26, 2016
They were such a big help and made my move easy cube smart needs more employees like Barbara and Niashia from the Neptune store !!
Baber Khawaja
March 21, 2016
I have used this your facility for four month. Visited many time, i found staff very courteous, cooperate and helpfull. It was a very clean and safe. I recomend other to avail this opportunity. Thanks keep the good work up. Good luck. Manzoor Khawaja
Alexis Cagino
March 20, 2016
My daughter and I showed up at the Cubemart at Neptune with an urgent need to empty our van and open up a storage unit. We were met by an incredibly gregarious and super sweet employee by the name Niashia. Even though they were close to closing she fit us in. Niashia made sure we took the best unit for our money and even gave us the best price with 15% off. We were incredibly grateful. The facility is immaculate and very secure. Easy loading and unloading. There hours are the best around. Office is opened until 6:45 pm and facility has gate access until 9 p.m. everyday. I have stored my belongings in quite a few facilities never did a review this flawless and easy going experience evoked my desire to write one.
M Ben
March 1, 2016
Excellent service. Friendly staff and free coffee.
Mary Colon
February 29, 2016
The Untouchable
February 19, 2016
Very satisfied, fast service which was a plus for me Lisa was very polite and helpful
Lala Temple
February 8, 2016
Lisa and Barbara were wonderfull . Lisa a rednted me a unit and showed me several from a variety of places until I was comfortable in my choice. Thanks
Nodir Muhtardjanov
February 2, 2016
Carmen Cita Ricci
January 4, 2016
Whoops! Sorry about that.
The unit you selected is no longer available.
We're working on removing it so this won't happen again. For now, you can choose a different storage unit, or call (718) 373-0100 so that one of our helpful agents can assist you.
