Reserve a Unit
10 feet by 20 feet Storage UnitLarge 10'x20'*
10 feet by 20 feet Storage Unit10'x20'* Storage Unit
- Climate Controlled
- Elevator Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
814 Dellway St
Cincinnati, OH 45229
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Online Payment Options: Skip a trip to our office by paying online.
- Month-to-Month Leases: If you're not sure how long you need storage, we have a flexible option.
- Handcarts and/or Dollies Available: Get your items from your vehicle into your unit quickly and easily.
- We Accept Deliveries: Why have items sent to your home for you to bring here when you can have them sent right to our facility?
- Moving Labor Services: Have the team at SML load and unload items from your truck or other vehicle.
- Packing Supplies Available: If you forgot any supplies at home, just pick up what you need here.
- Storage Protection Plans Available: Protect yourself against the unlikely loss or damage of your belongings with the SureSmart Protection Plan.
- Military Discounts Available: Show us your active duty military ID at move-in to enjoy a 5% discount.
814 Dellway St
Cincinnati, OH 45229
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
Mitch Godfrey
April 11, 2024
DO. NOT. PUT. YOUR STUFF IN HERE. IT WILL FLOOD OR GET STOLEN AND THE INSURANCE COMPANY AND CUBESMART WILL NOT TAKE RESPONSIBILITY AFTER EXPLICITLY TELLING ME IM COVERED. Grade A scam.
Lexy Lexx
January 28, 2024
Miss Strickland
January 26, 2024
Staff members are not there during listed office hours. There's always a busted window at the bottom of the garage door entrance allowing whatever bugs, rodents, or transient people in. And the price has gone up twice. The first time was a modest increase. But this latest increase that will take effect a month from now will be an increase of $35. Time to go elsewhere to a more secure, cleaner, and more reasonably priced facility... My advice, don't bother renting a unit from here!! UPDATE: I sent CubeSmart an email with my contact information as they requested in their reply to my initial review. However, they have yet to reach out to me.
Stanley Livingston
January 7, 2024
CubeSmart has helped me in so many ways I am grateful to patience I've had to combine two storage units into one and have done that through their help and I can't say how thankful I am for their thoughtfulness and their patience as I said before I'm sure we'll be doing business together for a long time
Paije Taylor
September 11, 2023
So far ok
Erika Barnes
September 2, 2023
Very easy to sign up and use.
Ernie Flores
August 28, 2023
Great facility, well trained and willing team
Ginny Hornby
August 20, 2023
Great spot for Xavier families. Clean. Easy access. Affordable. Highly recommend
Karen Garfield
August 16, 2023
Sean was very helpful and answered all of my questions questions. First time renter for university student and shared space with two other families. Went great. Stuff in tact and building easy to navigate.
Kosakowski Family
August 16, 2023
Customer service was excellent. Facility was very clean and easy to access. Location was perfect for us.
Susan Lincicome
August 5, 2023
Easy sign up, storage and retrieval.
Janice Randolph
August 4, 2023
Judy Gierl
July 14, 2023
The units were clean and the employees were professional. We had one problem and the manager went above and beyond to correct it to my satisfaction. I would use them again.
AJ Chaos
June 18, 2023
No fuss, friendly manager. Improvements to the building for security and quality of life made you feel like they cared about your stuff instead of just letting things sit in disrepair.
Greg Fraley
June 1, 2023
Caroline Gow
May 24, 2023
Shaun and Shawn were super helpful!
Brayden Reed
May 6, 2023
Lucci Filippi
May 1, 2023
Shaun has amazing customer service!
Gabrail Meishaide
May 1, 2023
Quick process with getting the reservation and account step, only hiccup I ran into was do to mobile Microsoft Edge auto filling the wrong details for my lease and account edge auto fill all my old landlords information like email address and phone number causing my account to send information to the wrong person and not able to create my account right away. The customer service reps were excellent in helping me get the matter correct quickly.
Chanel Hough
April 27, 2023
Shaun was absolutely amazing,friendly and very helpful.
Terri Abate
April 18, 2023
I am a returning customer and the staff is very friendly and very helpful.
John Wiercinski
March 31, 2023
All good as advertised Clean and ready to store
Chris Human
March 24, 2023
The roll up doors to the exterior have been broken for months so the place is not secure even at night. Many of the storage units have water leaking into them including mine and has for over a year. Told the people that work there and all they said was yeah that's been going on a while. Came in today to access my space and there is a homeless guy that appears like he lives In his car, parked in the open garage bay with music blaring. Very poorly run. If you want a secure and dry place to keep your belongings,this is not it.
R Jackson
March 18, 2023
The staff was very helpful and friendly
Tanya M Grubb
March 10, 2023
This is a great facility. It feels safe and I love how easy I can access my unit.
Jess M
March 5, 2023
Simple process from start to finish, as I used this facility to store my belongings for 6 months.. I was happy to see the outside light being fixed promptly, although I felt mostly comfortable when visting this facility alone. Ill definitely be a repeat customer.
Kait Velde
February 22, 2023
Shaun was great! Would recommend. Very nice.
Becka Schooley
February 11, 2023
Shawn was great and helped us get all set up with our new unit!
James Klosterman
January 23, 2023
The manager was interested in what I was looking for and asked me the right questions to get the best option I needed right now.
Sam Messer
January 17, 2023
The office attendant was very helpful and fast.
Sonya Guthrie
January 10, 2023
Wonderful staff this is my third time using cube and each time the employees are so professional, polite, and all around wonderful !!!??
Justinn Eddie
January 8, 2023
Polite property managers that really tried to fix things when issues happened expeditiously.
Aaron Baskin
January 5, 2023
Shawn was an amazing help find the storage and obtaining the materials needed
Rome Chaney
December 30, 2022
The place is old falling apart
chance manuel
December 29, 2022
Quick and simple
Melanie Moon
December 29, 2022
Shaun was professional and very helpful.
Princess H
December 1, 2022
Manager Shaun was very kind and accommodating. Very patient with questions for my first time renting unit.
Chadae ?
November 28, 2022
Shawn (the general manager) at the Dellway St. location was FANTASTIC!! He was courteous, knowledgeable, professional, informative, & just an overall pleasure to work with (especially since this was my 1st experience with having to rent a storage unit).
N Love
November 16, 2022
The reason for my rating is because I got a storage unit and my apartment came through I had reserved a unit I didn't need it they gave me my money back with no problem
Mike Mosley
November 14, 2022
Noah Fleischmann
November 7, 2022
Nice people staff this location. Clean, secure and convenient to downtown Cincinnati and northeast suburbs.
Tyna Driscoll
November 1, 2022
The process was easy and all my things were in tact and in the same condition as move in day.
M Aaron Taylor
November 1, 2022
Candace T
October 30, 2022
Callie Inman
October 9, 2022
Alarm has been going of for over a month, none of the lights work, no up keep done.
Shaun Daniels (Sutle Productions)
October 1, 2022
BEERSLAER
September 30, 2022
Nice place. Shawn the Mgr is a very friendly, Helpful guy. 750 or so units, 530 or so are rented.
Rhonda Killinger
September 28, 2022
The doors at the location 814 Dellway cincinnati ohio are broken and have been broken for the 10 months I do not feel safe when I am there. As the doors do not close when you are there. Anyone can be in the aisle anyone can just walk in!!! I have talked to management, and I am told the same thing - parts are ordered. guess what?? its just something they say not something that they do / did. If safety is a concern of yours. I suggest you find another storage company. This one does care about your safety!
Amp S
September 9, 2022
Mostly good. Bring your own cart, because theirs are usually busted. Also, check for proper operation of both of the garage doors before parking your car. If the other door isn't working, you could get blocked in, or you could block someone else in.
Michelle K.
September 1, 2022
I would not recommend this location. Entry door that should be opened with your code has been broken for a few weeks now so anyone can come in as they see fit. My storage unit which is ground level has water dripping upon my things I'm assuming from a leak on the 2nd floor. The location also seems sketchy when coming during the night. Been renting for the past 4 months and the last two invoices magically have a $10 increase with no explanation. It's sad that the state of the facility takes away from the staff who are friendly.
kaleb amofa
August 31, 2022
Ligia Abdalla Nunes
August 28, 2022
Easy communication with the staff when needed, clear, well organized
Marilee MacAskill
August 16, 2022
Shawn and Shaun were great guys! Very clean facility and professionally run.
Marissa Belau
August 10, 2022
Staff were very easy to speak and worked with me figure out what I needed. Staff was very friendly when I went to the storage unit. I highly recommend this storage facility, especially for college student looking for an affordable place to store items while moving. The facility was clean and easy to get around in.
Juanita Jackson
August 5, 2022
My stuff was safe, no pests, easy access, no weird smells in my furniture.
Emily Fishman
July 24, 2022
Sean helped make a very stressful moving day much easier for me! He was extremely communicative right after reserving with what you will need to get set up, and when I arrived on move in day he was very helpful and accommodating. The facility itself is clean and straightforward, I’m very glad I chose to store at this location, thank you again!
Thomas Bruckmann
July 11, 2022
Guys are really helpful and professional. Able to stop an auction action.
Jacob
July 4, 2022
Girlfriend is using this facility while she moves. It seems pretty clean and secure. I'd recommend it.
Alyssa Amato
June 17, 2022
The store manager Shawn was fantastic! We was very sweet and professional. He walked me through all the paperwork and made sure I understood everything that was being presented. I highly recommend him and his place. Thank you for everything and making this process easy for me!
Mary Flaherty
June 15, 2022
First time user, I was very pleased with the help from Shawn at this location. He took the time to walk me through different units and find the best option for me. Excellent service, Highly recommend!
Augustus Flottman
June 4, 2022
Ted Hughes
June 4, 2022
The place looks unkept and it is in need of repair
Phoenix
June 1, 2022
Shawn was an excellent help, he new exactly what I needed. While, I was overwhelmed with packing, moving, & downsizing Shawn’s attention to detail & expertise was reassuring. With his guidance I have the best storage unit for my needs. Shawn’s a wealth of knowledge, providing storage tips & local resources that helped me streamline this massive process. Great customer service!!!!!
Rosalyn Shelley
May 4, 2022
Price was very reasonable. Storage unit was clean and spacious. Staff super nice and friendly thank you for a great experience
Trevor Reule
April 18, 2022
Shawn was very knowledgeable and answered every question we had with ease, excellent service, and Shawn was extremely friendly. The units are clean and many different sizes to choose from. Definitely recommend!
Tee Walters
March 28, 2022
The lady I talked to was very helpful and informative.
Michelle K.
March 12, 2022
No fuss rental. Was in and out in a breeze. Unit was what I reserved online which was appreciated given other places will tell you "I just rented the last one". Chase was very professional and hospitable. Explained everything in detail even down to the small print. Will definitely let friends and family know about this location if they're ever looking for a storage facility.
Dawn Willingham
March 4, 2022
The customer servwas excellent the building was very clean.
Jay Cox
March 2, 2022
Good service and very respectful
Lindsey Moon
February 19, 2022
Very attentive staff/manager.
Maribel Cortes
January 28, 2022
We rented for 2 years and never had an issue. Chase was always very helpful and kind to us.
Maridee Robinson
January 28, 2022
Chase and Sean gave me the best customer service I've had in ages. They were both friendly, helpful, and proactive. They were a great team, each making sure I understood every part of the process and were very patient with my questions. Chase even called me the following day when she found something I'd dropped with my name it. I'd highly recommend booking this facility for the price and the staff!
Leah Griffith
January 26, 2022
Shawn was very friendly and helpful! He answered all the questions we had over the phone and in person. So glad we went with this location! Thanks!
Prasad Dugad
January 10, 2022
Great location, clean and spacious storage lockers. Special shout-out to Shawn and Chase for fantastic customer service!
Kennisha Mooney
January 10, 2022
Very knowledgeable friendly and didn’t mind my excessive talking thanks for all the help
Crystal Fortuna
January 4, 2022
This is the first time I have needed a storage unit, due to a small apartment without enough storage space. Shawn helped me today and made this process so easy and simple. Plus I got a great deal on my monthly unit price at CubeSmart. Nothing but good things to say so far!
Ebony Smith
December 29, 2021
We had a fantastic interaction with the staff member, Shawn. He was professional, helpful, and explained details that made us feel comfortable to become a CubeSmart user. I was there with my 70 year old mother who had a LOT of questions. :-) Based on that positive interaction, the cleanliness of the unit, and the ease of our experience, I would definitely recommend the Cincinnati - Dellway St. location in the future. Big thanks to Shawn for his help and creating a great first impression of CubeSmart.
Tiffany Heard
December 20, 2021
Shawn was very attentive to my needs.. He is a very good worker, he needs a raise.
David Violette
December 9, 2021
Signed up with discount that wasn't getting applied. Rates were cheaper to get a new unit and transfer units than what I was paying. Rates kept increasing. Staff amd management were incredibly nice and always helpful though so nothing poor against them.
Jessica Whitehead
December 3, 2021
Easy online reservation and quick move in with friendly staff
Tabatha Miller
November 26, 2021
Alicia was amazing! Thanks for all the help!!!!
Stacy Heekin
October 30, 2021
Easily accessible, clean, well lit, staff is accommodating.
Mymy Banks
October 27, 2021
Just always having a space when i need it
Grace Kim
October 18, 2021
The customer service I received at this location, specifically from Chase, was amazing! It was my first time using a storage unit and the process didn’t feel as daunting as I thought. Chase was very helpful and kind in helping me figure out any logistical problems I had along the way, and I appreciate her help so much!! I will definitely return to this cubesmart location in the future.
Marcus Hudson
September 15, 2021
I love how looking for storage was more than easy thanks to Chase. She was more than helpful and just amazing great personality and very professional thanks a bunch
Terrance Mimes
September 14, 2021
I had a great experience today. Chase is top of the line in professionalism and courtesy..
Janet Ach
September 7, 2021
We are shopping around to find a great storage facility and we found it today! The sales agent, Chase Burroughs, was amazing. She was so personable and upbeat as she showed us 2 units to help us decide what we needed. She was the best! We chose to rent from this facility for several reasons but she was certainly our #1 reason. Thank you Chase?
Sarah Ochieng
September 1, 2021
Emily Albert
August 27, 2021
Those who work there are very nice and helpful and the process was very easy and simple which I appreciated.
Christine Riederer
August 19, 2021
I never write reviews for businesses but had to write this one. Chase, hands down, is the reason this storage place is successful. She went above and beyond to help us with our unit. She is the kindest and most professional manager I have ever worked with. Cube Smart needs to realize what an asset she is and promote her!
Liam McClain
August 17, 2021
Chase truly mist be the reason that any awards for costomer service where awarded. She really seems to care and is excellent.
Jennifer Pembroke
August 16, 2021
We realized we needed storage the night before check out at Xavier and was able to book a storage room on line, totally effortless! Loved the gift bag with the lock and details and the clear communication through email. We will definitely recommend CubeSmart to friends!
Golden Champs
August 14, 2021
Kevin Walker
August 8, 2021
Laurie Hilke
August 1, 2021
Chase was amazing. After several phone calls, in person visits and lots of questions & changes, she never lost the ability to provide incredible customer service. She is a HUGE asset to the company.
Tim Town
July 19, 2021
Came in today and was interested in getting a cube and a young lady By the name of Chase was very sweet professional and helpful on top of being injured she was walking around with crutches and still was able to do her job with no problem don't know why they did not send her no help and would have her working under them conditions we need more ppl like this working in the world thank you so much chase I will return just because of your work ethnic hope you get better soon
Meet The Nebletts
July 15, 2021
One of the best things about this Cube Smart is Chase. The so called trainer/manager (Eastgate) Donnie was rude and can learn from Chase for sure on how to speak and treat customers. Chase helped us throughout our time there and was amazing! She definitely deserves a higher position. I will be recommending Cube smart storage to my family and friends, because of my experience with her alone.
Spencer Tackett
July 14, 2021
Super easy move in with the garage and elevator! Clean facility and Gordon in the office was great!
Charnette Willis
July 6, 2021
The GM, Chase, is awesome! She friendly and informative. She's there to help anyway she can. They also have great rates!
Pastor Sherri
June 28, 2021
Very polite, clean, organized and professional. A joy to work with the Manager, Chase at the Dellway location.
John Collura
June 28, 2021
I used this CubeSmart location for roughly a year while waiting to move into a home. The facility is nice; however, in my opinion, what separates them from their competitors is their General Manager Chase Burroughs. From my first call with her through closing out my account she was professional and offered fantastic customer service, starting with her great attitude. At the end of the day most storage units are the same. Go with CubeSmart and go with this location because of the superior customer service you will receive.
Ashley Plas Whitaker
June 26, 2021
I think it's a great storage facility. You can pull inside the building right in front of the elevator to make loading/unloading quick & easy. It is climate controlled so condensation is no issue and it's clean The staff are very friendly and helpful. It might be a little more expensive than other facilities, but it's worth it.
Ntimate Ncounter
June 3, 2021
S Reed
May 4, 2021
Michael Gearhardt
April 24, 2021
Chase was great to work with and made things very easy for me!
RW
March 17, 2021
Jules
March 17, 2021
I rented a storage unit today and paid ahead a month or two and the interaction that I had with Miss Chase on the phone and in person was amazing. It was no hassle it was quick to get checked in and she was very thorough and explaining everything that goes on and that I need to know. I would recommend this storage facility to anyone in need. I'm thankful for the polite and gracious way Miss Chase handled our interaction. If I could give it more stars I would. Thank you
Janie Smith
March 11, 2021
The staff at CubeSmart Dellway St. location are beyond amazing! They are very helpful, and super nice! Both Chase and Chris were ready to answer any of my questions either over the phone or in person. The facility is very clean and the amenities are well worth it! 10/10 recommend.
Robert Brown
March 9, 2021
They had the size that I needed and on the floor that I preferred, fair prices. Your homeowners insurance or renters insurance would cover the insurance requirements or you can insure it through them. The guy I spoke with on the phone was knowledgeable and the manager, Chris, made the rental process Seam quick. In and out in no time at all. It appears to have plenty of security measures in place. Very happy with my choice.
Lartina Calloway
March 4, 2021
Climate controlled inside storage spaces.
Williamscomma Raisin
March 2, 2021
layout is dumb. carts are too
Nicolle Masucci-Webb
January 25, 2021
Chase is amazing. Her customer service and patience was greatly appreciated. I had booked my unit online not knowing I was being given one with a huge cement pillr in the middle of it. When I explained my disdain, she patiently worked with me to get another one. All this while juggling multiple other customers during a high peak time on a Saturday afternoon. This woman needs a raise for how she handled it all with patienceand professionalism!
Sheila Holmes Howard
January 18, 2021
Convenience and accessible. Friendly staff also.
Nick Smith
January 18, 2021
Incredibly friendly and attentive staff and the facilities were clean. Simple, straightforward contract and never had an issue getting my belongings in and out. I would recommend this facility to anyone looking for a storage unit.
Cindy Niemiec
December 24, 2020
Nice facility and employees
Rgd Hall
December 15, 2020
aejoo H
November 19, 2020
I love this facility. The employees are very nice will go far and beyond to assist with anything in their power. The place is climate controlled, plus there are 3 lovely bays Inside to park your car or truck. However, twice since I have been renting, there have been 2 accidents. The first one an inexperienced driver rented a high truck, backed it in the bay damaging lights etc. at the top. Another time the bay door was closed and someone backed into it breaking one of the window panes on the bay door. It would do them and us good to place visible warning signs up re: height/ width, etc. Also, it would be nice if they would put up 1 or 2 lights in front. That broken window in the door kept the bay out of commission for a few weeks.. There are security cameras everywhere, but I still try not to go after dark.
Chris Wood
October 17, 2020
Good place and cheap
Aaron McMillan
October 10, 2020
Maria B
October 9, 2020
Worms, larvae, mold + broken door = Loss items As you can see in the picture attached my items were full of worms, larvae, mold. Please be aware of this Storage policy. They market a service they do not provide. It is clear that the contract is not been served. the purpose of the service they market, safely store items, is not being held. I lose not only sentimental items but very expensive items that I place in this storage because I thought they were trustful. This company makes you pay for an insurance company, that after more than a month that had filed a claim, has not answered to me. On top of that, as you can see in the photo attached, the door to enter to the building has been broken for MONTHS, anyone can enter the building, what leaves you and your items complete expose, but do not worry, because you are paying for an insurances company that is never going to answer, nor the Cube"Smart" customer service. I DO NOT feel safe inside of the building. If you want to keep your items and your mental health, do not trust this storage.
Remembering Mary Ellen Gordon
September 15, 2020
Today my little sister and I had the pleasure of working with Chase Burroughs at the Dellway location. From the moment we walked in, Chase was informed of our needs by the GM and was willing to walk us through the process in a friendly and helpful manner. Chase remained friendly professional and supportive throughout our entire transaction even up until helping us carry boxes out to our vehicle. CubeSmart provided us with a safe and affordable option to store our belongings. We really lucked up! Kudos to Chase for being incredible customer service agent. We are so grateful!
Trinity G
September 15, 2020
The store opens.. @930 there’s NO ONE in the office I just think that’s bad business
mc
August 31, 2020
Chase the young lady that took care of me was EXCELLENT, her customer service was superb, she took her time with me, and was very patient. Thanks for everything.
Bransen Black
August 23, 2020
The staff in the office was very personable and was always willing to help with any questions or concerns that I had. Shout out to Alana- she really took care of me from Move-In to Move-Out!
Natasha Natasha
August 19, 2020
Convenience, location, space, cleanliness, the customer service was amazing from Chase and Lana. I hope I got the names right. I live in Georgia and my son is in Cincinnati for school and we use this facility whenever he goes on break. The attitude of the staff is always uplifting and helpful. They have done things that I feel are above and beyond what I would expect from an average storage facility. They make me think they enjoy their job and are treated well by management thru the service they’ve rendered. Thanks so much!
nikki thigpen
August 16, 2020
Always clean and accessible
Amera Angel
August 15, 2020
easily accessible. everyone who works here is so kind & helpful, truly. Britany was so sweet!
Shawna Collette
August 12, 2020
Julie Soczka
August 3, 2020
Great service, location, and cost.
Matthew Guthrie
July 4, 2020
Easy access, friendly people, convenient.
Peter Popoff
June 29, 2020
The customer service excellent Chase handled my move in with empathy patience and efficiency. I would recommend CubeSmart to friends and family because of her excellent customer communication skills
Maria Cooper
June 8, 2020
Whitney
June 4, 2020
I got a unit here in May, and recently got a second unit. I am a recent grad and had to move items from two different states, which required an additional unit. The ladies at the Dellway location have made storage the least of my concerns during this transition. Excellent customer service, and well-maintained facilities! My new storage unit is literally right next to my original unit so moving out will be a breeze. Little things count, and they think of it all. I would definitely store with them again!
Wendell Hughes
May 31, 2020
Norman Dixon
May 22, 2020
Great storage facility it's clean, convenient safe and the staff is very helpful and friendly.
Data Girl
May 17, 2020
Francene Cook
May 15, 2020
Christophe Galopin
May 8, 2020
I have used cubesmart in New York and in Ohio and they are always a great experience. The Cubesmart on Dellway St in Cincinnati is fantastic. I especially like the fact that I can drive my car inside the facility so I can unload conveniently even when it is rainy, cold or windy outside.
Devine Wright
May 1, 2020
I stopped by here on a Sunday morning to get a storage unit I was greeted by a amazing and wonderful worker by the name of Chase she made my experience great, unfortunately because of this virus we weren’t able to use the system for me to sign my paperwork so I had to come back in to sign them by hand I had no problem doing that. I come back a few days later and there was a different employee there Ms Pitts unfortunately my experience with her was NOT the same as Chase. Pitts was very rude and unprofessional her comments about me having to wait in the lobby and how I should’ve made a appointment was very unprofessional and she wasn’t even speaking directly to me she was speaking to another customer who was in the store, I guess she didn’t think I heard her so I left. I returned the next day hoping to see Chase but nope the Pitts lady was there and she was gone from the desk a very long time then came out from the back at 6:05pm trying to close up the store, we had been waiting over 45 minutes for her and so were other customers! Once AGAIN she was rude and basically called me a liar when I told her how she treated me the day before, other things went on and she called the police!!! My experience with her was horrible and for that alone I wouldn’t recommend this place or just call ahead to see if Chase is there!!!
La Keisha Worthy
March 30, 2020
I’ve used Cubesmart since July of 2019. I felt safe going here. The facility was easily accessible, secure, and well lit. Chase Burroughs is who made my rental experience here amazing. She was kind, gentle, patient, understanding, and very accommodating. She did a fantastic job with helping me navigate solutions to make renting from cube smart beneficial. I appreciate the way she handled me. She spoke to me like I was human, and took her time to make sure all of my questions were answered. If you need to rent storage, I’d definitely recommend coming here to store your things. Just ask for Chase, she’ll take great care of you.
Nathan Randle
March 16, 2020
Great job.
Rita Williams
March 15, 2020
I was greeted with smiles and they show so care in what was helpful too me and selecting what was best fit my needs also so made feel secure that belonging were safe felt confident entering in and out of the facility!!! Great hours easy location thank y’all again for great service
Ickey Woods
March 7, 2020
It was good
Alysea Jenkins Johnson
March 7, 2020
My family’s favorite experience here was EXCELLENT! Chase was very friendly and quick, and extremely courteous. She made our experience here efficient and quick!
Kiki Cook
March 2, 2020
Chase at cube storage was one of the nicest women I have ever met! She was beyond helpful and polite! She was happy to show me around the unit/building and explain how to access my unit. You could tell she loved her job and takes pride in proving customer service. Delane who works with her was also extremely nice. They made the entire process easy and fun!
Logan Close
January 23, 2020
The company tricks you with the whole "first month free" thing. They just throw on an administration fee that almost equals the price of rent. And you guessed it, the fee is pointless. However, the ladies at this location are angles and seem to know people by name. They are the saving grace of this review
Ethan F
January 13, 2020
I can't say enough about how satisfied I am with CubeSmart in Avondale. I worked with Chase Burroughs and she was absolutely delightful. Very knowledgeable and professional. She helped me figure out what kind of unit I needed and was very thorough during my move in. The facilities are clean and well maintained and they have dolleys and carts to help with moving heavy items. 10/10 will be recommending this company to anyone who needs storage services!
Maurice Hayes
December 4, 2019
Representative, DeLaine was very nice and professional. She recommended that I reposition my sofa, which opened up space to store more things if need be. Thanks again, DeLaine!
Loretta Byrd
November 28, 2019
Tristan Burchell
November 27, 2019
Milton Woody
November 18, 2019
Truly excellent customer service. I will always use this place service from now on.
yoboi caleb
November 18, 2019
Cyprian Nwachukwu
September 17, 2019
Zak M
July 29, 2019
Water damage onfirst floor, no one called me to tell me the unit I reserved on the first floor would now be on the third. No accountability, no effort to right it. Seemed like bare minimum was done.
Alex Navarre
July 13, 2019
Tonya Gray
June 28, 2019
The front desk personnel Shawn was very kind and goes above and beyond to help in any way that he can. He seems to take great pride in his work.
Avinash Patil
June 26, 2019
Autochthonous Heiress
June 23, 2019
Delaine was very helpful, thorough & patient. I really needed that
Henry Griffiths
June 14, 2019
sheewwanna wallace
June 10, 2019
Charles Spencer
June 4, 2019
Scott Dougherty
May 31, 2019
Laverne Jackson
May 13, 2019
Christian Castagna
May 10, 2019
Extremely clean and neat storage facility. Climate controlled and secure. Easy to use code for after hours access. Very helpful and friendly staff.
NandinI Patel
May 2, 2019
They staff was super friendly. As a student and needed a place for the summer to store my things. It was super simple to register online and they notified on the day of and a few days before my actual move in day. Everything was super simple !
Paulette Seals
March 7, 2019
The staff at CubeSmart were very friendly and professional. Amanda who is the acting manager did a excellent job helping me to understand the new policy after taking over the old company. She was very patient and went through the new policy which was a few dollars cheaper! Thank you Amanda!!!
dawn napier
February 26, 2019
The staff at this Facility not only does a very good job at keeping it clean they are very helpful and super friendly!
Nini Luckey
January 29, 2019
Lee was extremely helpful and patient with me she answered all of my question and was extremely nice. I highly recommend this place. Thank you for all your help Lee.
Cowboy Jones Jr
January 25, 2019
Since I have been at cube smart chase have been nonthing but awesome,she is always smiling no matter what’s going in your day she will brighten it.she always encouraging and energizing,not to mention hard worker..thank you chase.....
Angela Johnson
January 15, 2019
Ryan was wonderful,her customer service was outstanding. I would recommend this storage facility to anyone in need. I love that you can pull your truck inside ,they have four wheel carts that makes loading and unloading so easy. So if your looking for a storage Life Storage is the one.
Gary Roper
December 29, 2018
Very good customer service
King Loyal
December 6, 2018
Margaret was really nice and made it really fast and easy she was really out going and the facility is really nice
Thomas
December 5, 2018
Excellent friendly service and worth the price
Missy Chappell
November 6, 2018
Great customer service. She was so nice. Helpful and very professional. The storage units are nice and camera's everywhere. I would most definitely use life storage again.
Larceida Beatty
November 5, 2018
Omg!!! Best customer service EVER!!!!! Thanks Ryan for EVERYTHING!!!!
Heather “Zsa Zsa” Bonnell
November 5, 2018
Tiffiny is Awesome!!! She went out of her way at the Robertson location to help me (She’s usually at another store) and I appreciate her service. This place is great and I’m thankful that I found it. I’ve rented storages in several States. I know great service with these facilities. I will recommend this company to everyone. I called another location and she went out of her way to book me a moving truck. Friendliness and Customer Service exists?? Thank you again Tiffiny.
Vernon Himes
November 2, 2018
Ryan was soo sweet an helpful . Two thumbs up. She needs a raise.
Lady Red
October 26, 2018
Had a great experience. Great location. Ken was very kind and polite and helped me out a lot. I will be a returning customer if needed. ???? yes I almost forgot the storage was very clean and I felt comfortable storing my things here ....
Karma Mellow
October 13, 2018
Ryan Volk the landlord was super nice and helped out alot with getting the amount of Storage space i needed at such a great price??
Bat-Tysion Yah'Israel
October 9, 2018
Its very convenient right behind Auto Zone off Ridge
Dominic Vietti
October 9, 2018
Friendly people and easy to get to.
Stacey Wheeler
October 6, 2018
Clean and Ryan was such a great help.
Jackie Higgins
October 6, 2018
Great place
Chris Tomack
October 5, 2018
Stopped into life storage to look into a new space as I will be moving to the greater cincinnati area. I was greated with wonderful customer service from Ryan, who provided me with all the information on a unit. I will be choosing life storage thanks to the service and facilities.
marcia gillam
September 26, 2018
Ryan and Tiffani are the best they have Amazing and Great Customer Service they explained everything clearly to me And I feel safe leaving my belongings with them
Alexander Parmelee
September 21, 2018
This place is great. The staff is really helpful and sweet. The facility is kept clean, even when there was some construction being done in the building. The prices are awesome for climate controlled storage.
Harrison Heiman
September 21, 2018
Adam Ross
September 20, 2018
Wonderful experience! Great customer service! Highly recommended!!!
Helen Church
September 13, 2018
Ryan was awesome and very helpful. Thank you Ryan!!
Mark Sellers
September 11, 2018
Ashley Haywood
September 7, 2018
They are super clean, friendly, safe and climate controlled. I felt like none of my items would be damaged or broken. Saying the staff was friendly is an understatement, they made me feel welcome and like I've know them for years. Ryan showed us the unit and told us all what we needed to know! This is a place I would reccomend to anyone looking for a clean, safe and amazingly staffed storage place.
Leslie Orr
September 6, 2018
Do not rent from Cubesmart because they rip you off if you’re late paying. I was charged 98.00 for a unit I moved out of and 110.00 auction fee and my things were never auctioned. When I questioned the amount I paid, they swore it was legitimate. How can they charge for a unit I moved out of and then charge someone else who moves in behind me for the same month? That’s double dipping! Ripoff!!!!
Lonnie Day
September 3, 2018
Great service, awesome customer friendly atmosphere, and all the staff was super helpful. The staff really go out of their way to explain everything and make sure you are all set up and ready to go with your storage unit. Location is a little difficult to find, however using a GPS device solves that dilemma and it is worth the trip to use this company
Chris Inglese
September 1, 2018
This place is great. Ryan was a fantastic help.
Victoria Greiner
August 30, 2018
Wonderful experience!! Due to some legal issues with my apartment, I was in a pinch where I had a day and a half to get everything out of my apartment so I could terminate the lease. Everyone at Life Storage was SO helpful with my stressful circumstance! They helped me find the needed storage unit, found a truck for me to use, and let me use their dolly/cart to move. It made a sticky situation bearable and I am so excited to find a safe/climate controlled storage unit so centrally located. I highly recommend them to anyone looking for a storage space in the area!
Loretta White
August 30, 2018
Ryan was great at helping my mom.
Cortez Farley
August 27, 2018
Ryan Dickson was very helpful thank you for the great experience.
Joel Preston
August 24, 2018
Excellent customer service.
Charlotte Potter
August 21, 2018
Very friendly and helpful store manager. Thank you Ryan for making our move so easy.
Sheila DeSimio
August 11, 2018
Brian Painter
July 30, 2018
Friendly service, nice facility, and easy sign up! Central location is a plus.
Jill Bange
July 27, 2018
They gave me 20% off when U-haul messed up my supplies! So helpful.
Andre Paquette
April 29, 2018
Self storage company providing all your storage needs.
Dale Weese
April 17, 2018
Great experience! We needed Summer storage for my college son's stuff. Julian was amazing, super helpful and informative. Highly recommended!
Quintyn Jackson
March 2, 2018
Great service
ann baxter
March 2, 2018
Jullian was awesome! Great Service??
David Faison
February 24, 2018
Great service , fast and professional
lovely ethiopian
February 8, 2018
Very good to me.
Natasha Ward
February 3, 2018
Awesome customer service. Great prices.
N'Yah Yshrl
February 2, 2018
Dominique Childers
January 27, 2018
Ranjiv Subramaniam
January 26, 2018
Due to a work transfer, I needed a climate controlled storage unit ASAP. Unfortunately the one closest to my house did not offer climate control. The call center directed me to the location on Dellway. I was initially impressed with the personalized call from Julian to make sure I was coming in, at the scheduled time, and to ask if I had any additional questions that the call centerAyers not have answered. I told him I would be in the next day and he kindly told me that he wouldn't be there but that I would be well taken care of. Upon arriving, I was greeted by William. I don't know how complicated the storage unit business is, but it seems like a lot managing all those units. William walked me through the whole place so I could my unit from any entrance. He also got me a storage unit that was closer to then loading dock, than previously assigned. His customer service was great too. It wasn't necessary but he always referred to me as, "Sir". William also gave me some antibacterial wipes to keep in my car. You might not think of a storage unit worker as a salesman but William was on point! Although I didn't need them, I appreciated the fact that he asked me if I needed blankets or boxes for my move. He even offered me the services of a truck I case I had a huge haul. This place is honestly a little bit of a drive for me but I'll make sure to do that drive because the customer service is worth it!!
rainjer
January 15, 2018
great! customer service was excellent. definitely recommended
Keth R
January 14, 2018
Love this place !
Kay Linn
January 14, 2018
Very patient staff that really took the time to answer any questions I had, overall it was a pretty pleasant experience!
kaylyn linneman
January 14, 2018
Super helpful staff!
Mr. Keeney
January 8, 2018
Great serves very secure each storage locker renter has his or her own unique access code to the building if you enter the building when office is closed it tells then who and the lock to the building even says welcome "your name here" 2 garages to pull your vehicle in to unload your stuff 24 hour video surveillance
Joshua Sivie
January 7, 2018
The service was great, efficient and at a good price.
King Kunt
January 7, 2018
Jullian was awesome!
Richard Green
December 29, 2017
Very clean and new facility. Some tempature control.
algarieb
December 20, 2017
Jullian was very very helpful, So I recommended to all use that facility
C mitchell
December 20, 2017
Great experience jullian was awesome.
Andrew Emery
December 8, 2017
Super easy to set up and very convenient!
Mohammed Al Jahwari
December 7, 2017
The best !
abdulaziz alrasbi
December 7, 2017
Great service
Mrt Lee
December 2, 2017
Very friendly and great service
Brian Spears
December 1, 2017
Great service...Great location...great price! Love them!
Brandon Caudill
November 28, 2017
Very clean, competitive rates, friendly service.
Daniel Huey
November 20, 2017
Very easy to sign up and transition. This very affordable storage with great management.
Albreeasha Jones
November 14, 2017
They got me in and out when I? had no where else to go and the rates were amazing!!!! Ask for Jullian Allen he’s the best!
Pamela Ross
October 31, 2017
I stopped in to inquire about a safe place to store my things And the manager William help ease my concern about storage After speaking with William dont know why I didnt think of this place sooner William you rock!!
Brittani Armstrong
October 31, 2017
This place is amazing. I called to ask about renting and William was very helpful. Good customer service like that comes a dime a dozen! I am definitely going to store with this company! If I could give more than 5 stars I would! :)
Mia Calhoun
October 20, 2017
Joe did great
Steve Sajnog
October 16, 2017
Stopped and and there was a new manager by the name of Ryan I believe. She was friendly and service was excellent. She answered all my questions. I’ll be back for a unit shortly and I also see they rent U-Hauls for when I move in!
Catherine Johnson
September 26, 2017
Zach was super helpful awesome place to rent !!!!!!!!
Bobby Levenstein
September 19, 2017
Very pleasant and helpful.
Gary Harrison
September 9, 2017
Very helpful staff. Helped me tremendously.
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