Reserve a Unit
10 feet by 30 feet Storage UnitLarge 10'x30'*
plus Half Off First Month
10 feet by 30 feet Storage Unit10'x30'* Storage Unit
- Climate Controlled
- Elevator Access
plus Half Off First Month
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
1645 N American St
Philadelphia, PA 19122
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
1645 N American St
Philadelphia, PA 19122
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 50% Off & Half Off First Month † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
Andre Grachev
April 7, 2024
Angelene Winn
April 6, 2024
First I want to leave the positive part of this review and acknowledge Serena who is so helpful, knowledgeable and actually cares. She is always welcoming when I go to my storage unit, always asking if everything is ok and to come to her if I ever have issues. Her personality alone just gives positivity. I never experienced this type of customer service at a cubesmart and anytime I had issues she ensured they were resolved or she would get me an answer. Aside from this the location is convenient and clean they just need to fix their gate but its still safe as no one can get in any units or floors without a code. But here is the reason why I only left 3 stars and if it wasn’t for Serena I would’ve left 2 . I was at cubesmart in the middle of the week as I had a concern about my bill that I notice was a rate increase. I tried to go to the office but I didn’t see anyone and waited in my car and heard a loud voice in the garage as it was another employee named Shawn, this is my 3rd time noticing he is always leaving the office unattended for a long length of time and customers are just waiting and looking for help. This usually happens when Serena is not in. This time she was not. However, I went into the office and asked Shawn about my increase as it was a surprise to me and he didn’t know what to say he all he kept saying to me was well we emailed you and I kept telling him and showing him my emails from cubesmart and none say anything about an increase which caused me to become frustrated. He kept repeating my mailing addresses saying I was emailed there and I had to keep reminding him that my mailing address is not an email its a physical address which he should know if he is reading the screen. He seems very incompetent and doesn’t seem like he cares. I asked him if he can get in touch with the manager to ask for a decrease and or follow up with me about the reason of my increase since I didn’t receive a notice via email as Shawn mentioned I should’ve. He ensured me that he would call his manager after I leave and give me a call back before he left to let me know the outcome. I never received a call or an update. Also when I checked the mail the same day I saw the postcard with the rate change notice. A few days went by and I still never heard back from Shawn as he promised. So I drove back to the cubesmart which is wasted gas and time when he could’ve kept his word by calling me back. I noticed Serena was in the office and I spoke with her as I was upset. She informed me that there was a $21 increase and it should’ve came in the mail and it is never sent via email something Shawn clearly didn’t know. Also she saw then notes in my profile but Shawn never followed up. So she contacted her manager to ask if they can at least cut the increase in half but also ensured me that she can’t make any promises her manager will approve. Which is fine but she tried and that is all I ask well this morning Serena followed up and it was approved. Not only did she keep her word but she went over and beyond. Also, I was considering cancelling my account and moving elsewhere to another storage facility based on my experience with Shawn, his lack of knowledge and him not keeping his word and lack of customer service. Just seems like he there and thinks its just a paycheck for him which is clearly visible. It would be good to keep employees at this location who actually care and go over and beyond. Shawn seems to not care and I am not the only customer who feels this way as another tenant moved to another floor a few weeks ago and Shawn never changed his code and he only had access to his old unit and floor and could not move up. He was looking for Shawn when I arrived and said he just disappeared and has been looking for him over 30 min. Serena was not in that day nor was anyone else. It would be good if its just one person to leave a sign or note on the door to inform ppl.
Kai Felsman
April 5, 2024
Had the best interaction today! Decent price. Super clean. Customer service was top notch.
carl beglinger
April 5, 2024
Great experience
Emilio Lopez
March 29, 2024
Cassandra Alexander
March 24, 2024
Tysean provided me with superior customer service. He is professional and courteous In addition, the facility is well-kept and secure.
Jennifer Gold
March 20, 2024
Great unit! Clean space! Great building and location! Great customer service! Easy to setup account and manage my account online. Overall a great experience!
Lee Shirley
March 11, 2024
YAMIL CORREA
March 8, 2024
Andrew Athias
March 6, 2024
Great price, and ease of access. I just wish that access hours were not cut off after 10pm.
Bo B.
March 5, 2024
Tysean was incredibly helpful and the whole team was great to work with. Very clean facility in a great safe location.
Vanessa Culver
February 29, 2024
I had a very good experience. Thanks for the service.
maddie h
February 24, 2024
Serina and Tysean were so welcoming and helpful to get us moved in today. They went above and beyond in their service, making phone calls to confirm our monthly discount before we signed the lease and checking on us to ensure we had no issues moving our items into the unit. Thank you!
dsant006
February 23, 2024
I been renting from this location for 2 years. The manager Serena has always been so helpful and pleasant. She even remembered my name in passing when greeting me. Other than a price increase, which was communicated in advance, I have not had any bad experiences here.
Michael Scannapieco
February 22, 2024
Broken gates - whats next? ELEVATORS, DOOR LOCKS? They don't care about your security or customer service. If something doesn't work they just say 'You are renting square footage' not locks, doors, elevators, gates... After countless hours on the phone they have been extremely unhelpful. Even their blanket response to my review shows they don't care... you think I haven't tried to reach out to make this right?
Scarlett UwU
February 20, 2024
I really enjoyed that I could do my entire storage booking online and that everything was prepared for me when I arrived. I also really like the secure elevator access and that it only will take people to the floor of their unit. I also feel confident in the cleanliness of the facility/ climate control system. Since it is Philly and wild things can happen, I think the drive in entrance security could be better improved with a metal electronic gate, I only saw a plastic gate pole thing which was open anyway, so I didn’t have to type in a code entering the garage area, so that’s a little concerning.
Eric Cephas
February 15, 2024
I hardly ever give one star ratings but there are certain lines that just don't need to be crossed. The manager at this storage location definitely cross those lines. She is one of the most unprofessional managers that I have ever met in my life. Her customer service skills are horrible and she either needs training or needs to find a new job in another field.
Raymond Sanchez
February 11, 2024
Very little notice when they raise storage rate $
Kori Monique
February 11, 2024
I have to agree with ALL the reviews! The staff at CubeSmart are friendly during move in. However, once moved in the unprofessionalism is unhinged. My fiancé and I rented at CubeSmart for 11 months and were subjected to three price increases. Serena and Keysha are both very hostile, unpleasant, unapproachable service providers. Due to the harassment from the staff I moved out- my fiancée decided he would rent in his name to remove the target off of us. During his move in Serina advised my fiancée “no one associated with her can rent from here she’s banned” which was false. So he moved in anyway- The day before thanksgiving I stopped by our unit- Serina as always- loud and unpleasant; obnoxiously started targeting me via loud speaker. She proceeded to leave the office and make her way to my storage unit to ask me “is there a problem” and then she threatened to evict me. I came to the office to be “evicted” and she wouldn’t allow me into the office. She advised Keysha was about to “clock out” I assume to get physically with me. After that experience my fiancée asked me to stop going to storage facility alone. Within two months of him renting a unit in his name: he was retaliated by way of price increase. So he downsized- after downsizing we cleared out the larger unit. The staff was calling us so much we changed our cell phone numbers. The STAFF CALLED MY MOMS HOUSE PHONE: explaining the larger unit was unlocked. My Mom advised the staff it’s unlocked because it’s vacant. Explain to us why Serina locked accessed to the PAID smaller Unit and attempted charge for the larger Unit when she was advised in office that we vacated the larger unit? During a recent visit I had to call the emergency line and get an emergency code to access my PAID UNIT! 11 months, 3 units, 3 prince increases, a threat to fight me, and 1000 unwanted calls later, I am writing this review to say rent anywhere else but here.
Joel Delgado
January 27, 2024
Had a good experience booking my unit with Keisha. Grate service
carlos mayberry
January 17, 2024
Serena was an awesome help. She was very professional and answered all of my questions. After looking at multiple storage options I ended choosing this location because of her guidance. I highly recommend cube-smart on n American st.
Mom Program
January 16, 2024
Keisha was very helpful, patient and professional. Spend lots of time with us and provided clear and useful information on CubeSmart policies and practices.
Virgen Lozada
January 12, 2024
Keisha was so helpful, professional, patient and polite. Went above and beyond to complete our registration and rental. Clear instructions of policy and procedures.
Mike Meck
January 5, 2024
Serena at the CubeSmart on North American Ave in Philly was extremely helpful and friendly during our moving experience!
Norman Cacho
December 31, 2023
Serina was pleasant & extremely helpful. The best storage experience I had.
Pangea Nomads
December 19, 2023
We were there at about 1:30pm this afternoon and the lady working there was very rude and unfriendly there.
Joseph Mckenna
December 14, 2023
I am an Auction bidder, and this is the cleanest facility we have ever been in. So clean after my cleanout, we swept the bin out also.
Derrick Johnson
December 2, 2023
The worst ?? ?? ?? customer service ever they made us park outside the unit they would not let us try to back the truck in they Harris us over the loud speakers ever chance they got it was two woman if they were men I would have went inside and fought to either me or them was dead I will never go back and woman want equality I wish I never done this before my first time I fill sorry for my black race we give us a good job and we don't no how to act
Jermaine Ryan
November 28, 2023
I really appreciate the customer service and the assistance that they give. Ms. Serina greet with a smile and Ms.Keisha friendlyness with me and all my questions. I will definitely recommend other to come and used cube smart.
Jim Carter
November 26, 2023
Would like to give a shout out to Serena for her guidance and help. Thank you.
Royalty Vega
November 18, 2023
Super nice
Michael Lewis
November 9, 2023
Everyone who works at this location is incredibly helpful and kind. Moving and storage is stressful, and they make it so much easier. Worth using this location just for that, even if there's one closer to you.
iiZenEinstein IZA
November 8, 2023
My mom thought she found The perfect facility to store her things. Only to get a postcard in the mail today about rent increase. wow!! Hasn’t even been eight months yet. From $127 to $150 a month. That’s insane!!
lydia sykes
November 7, 2023
It hasn't even been 8 Months since I placed my things in storage.Now TODAY I get a POSTCARD ABOUT RENT INCREASE.From $127.00 to 150.12..This is just RIDICULOUS!
chris hinkle
November 5, 2023
Jessica Gottlieb
October 27, 2023
Anytime I’ve ever had any experience with a single staff member here they are somehow more rude than I ever thought possible. Nothing but unpleasant experiences
erin rynn
October 26, 2023
Clean, organized, good pricing, and easy access
Sharif Shabazz
October 18, 2023
I want to start off by saying that I switched from one cubesmart location to another and had an overall good experience at the first site but not the second. The young lady Mary at the first site was very nice, she was pleasant and smiled. Keisha at the second location the complete opposite,was not friendly, somewhat rude and did not make me feel like she really wanted to help. She made me feel like I was bothering her and made me feel like I was gonna rob the place. She should not be working in Customer service with an attitude like this and I will be speaking to the higher ups !
ANGEL MENDEZ
October 11, 2023
Thank you for the help Keisha, very professional and prompt with the process ????
David Mason
October 7, 2023
I would say thanks a lot for CubeSmart employees, and especially for Keisha Rodgers for everything she is doing as CubeSmart representative, highly recommend.
Jourdan Lemieque-Degnan
October 7, 2023
Keisha was so helpful and knowledgeable about everything which made my experience much better than I expected.
Musician2407
September 28, 2023
Keisha was very helpful and knowlegable in assisting us with our unit. She’s great!!!
Alexander Mandel
September 23, 2023
Keisha is the best!!!
Rich Siegel
September 19, 2023
Signing up for the unit was a breeze. No complaints. It wasn't until I was out of the promo rates ended that things became a problem. I tried submitting all of the below on the feedback pack on the moveout survey but it is limited by character count. So maybe someone will see it here instead. Rates kept increasing. I understand the rate is never locked for an indefinite period of time, however the amount of each increase and the frequency at which the rate increases is not reasonable. I called and inquired about this and was basically told "it is what it is and it will continue to go up every few months". I eventually found a unit with a competitor of yours that, after the promotional period is up, 1/3 of the price I was paying. Upon my clearing out of the unit, I went down to the office to close out the unit. The door to the office was locked from inside the garage, and when the employee (who after seeing images in other reviews appears to be Keisha/Keysha) eventually opened up the door asked me "what I needed" and I advised I needed to close out the unit, I was told "not today" and she walked towards the desk and asked what my unit number was. This was 30 minutes prior to closing (5:30pm, facility closes at 6:00pm), and when I asked whey this couldn't be done today I was told "I have to close up here", as if it was my problem that I tried to conduct business during business hours. If I had shown up a 5:59 and asked for assistance, sure I could understand. But when the facility is only open until one hour after the typical work day ends, you have to expect people to need assistance during that hour. I asked about proration for the last month and was told that was not something that Cubesmart does. I should have read the agreement closer to realize this, however it wouldn't have changed the fact that I needed to close out the unit when I did as my schedule did not permit any other dates. That's nearly a month of rent down the drain. Oh well. My experience signing up for Cubesmart and even changing units was overall very pleasant. It wasn't until I inquired about the excessive rate increases and move out assistance that I was met with extreme unprofessionalism. These interactions are enough for me to not ever consider Cubesmart for future storage needs. I have both worked and trained customer service employees in my past experiences and these interactions are not how customers should be treated, especially when paying a premium for the service.
Devon Kaszan
September 15, 2023
The staff at this location were always so friendly! The price was decent and it was always clean and accessible.
lorindakimberly
September 2, 2023
Clean facility. Keisha works front desk and is lovely.
Aitan H
August 29, 2023
I want to say I was completely satisfied with CubeSmart by highlighting the exceptional support from Serena. Her unwavering dedication to going above and beyond in assisting me at every turn truly made my experience unforgettable. From the outset, Serena's attentiveness and proactive approach turned what could have been a mundane task into a genuinely remarkable encounter. What truly sets CubeSmart apart is not only Serena's outstanding assistance but also the team's unwavering professionalism and commitment to exceeding expectations. This winning combination transformed my storage journey into a seamless and enjoyable endeavor, solidifying CubeSmart as my top choice and reaffirming the profound impact of exceptional customer service.
Denny HP
August 24, 2023
I do not recommend this place roaches mouses and humidity damage all your stuff
Carla Thompson
August 23, 2023
The entire transition was so easy. Customer support was on point.
Felicia Aljoe
August 18, 2023
Cube smart is a horrible company to patronize in my own experience. Never doing that ever again!
Daniela Borodin
August 13, 2023
Keysha the customer service rep was helpful and extremely thorough. She showed us all the sizes and helped us with locks, how to access the unit etc. she keeps the place safe and clean too.
giga gonadze
August 12, 2023
Rude personal
Dave Lelo Musicman
August 3, 2023
Hailey Curry
August 1, 2023
The lady working the desk was so incredibly rude it wouldn’t be worth using this storage facility if it was free. We were only nice to her and she was nothing but rude. She refused to let us out of the facility we paid for??? Hello?? How do you have people like this working. I genuinely hope this place goes out of business because of her god awful service. I have never met someone so rude for absolutely no reason. Worst customer service I could ever even imagine.
Kayla Curry
August 1, 2023
The lady working the desk, i’m unsure of her name, was nothing but rude to us every time we interacted with her. Our business with Cube Smart ended driving away in tears she was so rude. I’m not sure if it was just because we are younger college students that she didn’t feel the need to respect us or what but she was nothing close to hospitable. She did help with what we needed but god did we pay for it. I would rather throw away all my furniture and items than rent with this Cube Smart again.
Kathryn Craig
July 31, 2023
Ease of renting. Good communication with on site staff and texts
Rojyar Ghavami
July 22, 2023
I became homeless and Keisha helped me in a blink an eye,with beautiful smile. great service,
Max G.
July 20, 2023
Extremely good service from this location. I had some questions and technical issue when signing my contract and they were able to support and follow up to make sure I was paying what I should be. Also just a very smooth overview of what to expect when I arrive.
IRIS J RIOS
July 20, 2023
(Translated by Google) Very grateful to them, they are very kind and helped me a lot?????? (Original) Muy agradecida con ellos son muy amables y me ayudaron mucho??????
david aranda
July 15, 2023
Serena helped me get a storage rental at a great price and quickly!!! Thank you for your help!
Chris Colon
July 6, 2023
Over charge and never got my discount. When I brought it to there attention all I got was attitude never again will I use CubeSmart services.
Kennia Gonzalez
July 5, 2023
Love it I enjoy everything it was so easy for me
Eva Wanamaker
June 21, 2023
I appreciate Great customer service and that's what I receive from the attendant she was very informative has a great smile and very patient. Even gave me some tips about the storage container and she also answered all my questions and concerns. Thank you so much....
Kelly Brennan
June 10, 2023
The female employee was very polite, helpful, and professional.
Stormy Baver
June 9, 2023
Serena (not sure of the spelling), the manager was ABSOLUTELY a professional in assisting me in renting my unit. Looks to be a clean and safe facility!!
GARY Deo
May 23, 2023
Serena was awesome , friendly
Israel Ortiz
May 23, 2023
Great customer service
Luis Velez
May 21, 2023
The young lady who opened up my account was super helpful, friendly, very professional and knowledgeable. Nowadays you don’t get that type of superb service. I’m glad I picked CubeSmart for my storage needs!
Kyle Kate Dudley
May 4, 2023
This place is awesome! Such friendly helpful staff and clean easy to move into units.
Monica Johnson
April 22, 2023
Highly recommend! Easy access, convenient location, super friendly staff that went above and beyond to help me get situated.
Robert Merkle
April 19, 2023
There are hidden fees including an mandatory insurance payment and a proprietary lock that you have to buy.
BIG LUX
March 1, 2023
Love it it’s great the doors open so we’ll and the floors are perfect
james crawford
February 28, 2023
The customer service was excellent
Jamie Zuber
February 22, 2023
We had a great experience from start to finish with this CubeSmart. The folks who work there are super friendly and helpful. The facility was clean and secure, and large enough to accommodate a giant moving truck. All of these qualities combined really took the edge off with any moving stress we may have had. I'd 100% use this facility again. Thanks for all the help!
Natali Jones
February 18, 2023
Clean, good access hours and helpful staff!
Debra Heck
February 7, 2023
We had an awesome experience at CubeSmart! Everyone was extremely kind and accommodating. We would definitely recommend this location!
Chimdi Tuffs
February 5, 2023
Great in house customer service
Garrett Taggart
February 4, 2023
Super clean, secure, easy to get in and get out. It looks like a brand new building. Took maybe 10 minutes to go through the sizing options, instructions, show me to my unit, and then be on my way. Great staff, very helpful and friendly.
raj alexander
February 2, 2023
Friendly staff very knowledgeable and efficient
Cody Grant
January 31, 2023
We had the easiest time viewing and leasing a storage unit. Hanniyyah was super welcoming and helpful.
Petronila Rodriguez
January 29, 2023
Abigail Wright Cohen
January 26, 2023
Carmen Fernandez
January 20, 2023
Representative Serena provided excellent customer service in assisting me to secure the proper storage unit and provided excellent directions for my future entries into tne facility.
yolanda
December 21, 2022
Ruben Rodriguez
November 8, 2022
I had a wonderful experience getting my locker. Customer service is excellent. Haniyyah was super knowledgeable, charismatic and friendly. The building was clean and maintained and the elevators were perfect. I felt a huge warm welcome here.
Mrs.Cuffee Zu
November 1, 2022
CubeSmart was an amazing experience for my self and my family, high security which is alway appropriate they are respectful and wonderful people.
Kate Emery McDevitt
October 23, 2022
We reserved a parking spot at the CubeSmart for a month. Two days into the month, a moving truck broke the gate, so we are now forced to call customer service anytime we want to move our car before 8am or after 6pm because we need to get a combination for a padlock….this combo sometimes changes every single day. Then 1 week into our reservation, our brand new bronco is hit by a moving truck because cubesmart thought it would be a good idea to have the spot right next to us (both our spot and the spot next to us are compact spots by the way) be reserved for the moving truck. We have to climb over the passenger side in order to get in and out from the drivers side. We have asked multiple times to be connected to the regional manager and we’ve been told that Jerry was going to call us back, but it’s been radio silent.
Jimmy Bereolos
October 12, 2022
Haniyyah who works at this location is amazing! Sadly it’s rare to be positively surprised by customer service experiences but with Haniyyah we’ve had two wonderful experiences. My wife and I greatly appreciate her.
Anibal Rodriguez
October 11, 2022
Classical Music with a Twist
September 16, 2022
Haniyyah was a professional through and through. Her customer Service skills were very impressive
SOULar Lioness ELITE
September 14, 2022
I love EVERYTHING about this place! From the brightness and cleanliness of the place itself to the warm, welcoming, extremely professional and accommodating staff. I was over-the-moon pleased to see how SECURE CubeSmart is. I love how I have to type in my Access Code every step I take in there! Ha, ha! Serina and Haniyyah are EVERYTHING! Haniyyah is new there but I didn't even know until she told me so. She blends right in and helps to keep the American Street location's grand reputation INTACT along with Serina! I'm so happy I chose this company and location. This review might sound a little cheesy, but I don't care—my things are SAFE! ??????????
Scott Proctor
September 6, 2022
New, clean and very nice staff person
john mchugh
August 22, 2022
Ashleyy Scott
August 22, 2022
Diane Pearson
August 16, 2022
Stuff was kept well and dry a good place price was ok
Sean Cho
August 11, 2022
Gloria Palmer
August 7, 2022
Clean, safe etc What else is there to say about a unit
Eric Abdou-Essa (Rico Abdou)
August 4, 2022
The staff was amazing, and it was very easy to load in and out
Carline Paul
August 2, 2022
The lady in charged was so accomodating. She was also friendly and professional at the same time. She answered all our questions and gave us options / suggestions. We came in very stressful and left very happy. She made us feel right at home . We would highly recommend this site for storage. This is how you treat customers***
Kara Tyler
July 27, 2022
First I need to say The lovely lady working at my branch is a wonderful person—she worked with me and my schedule changes, she was good humored and easy. Second the space was ready and clean and I was well informed. The only down side was having a space on the third floor and having to deal with sharing elevators to load stuff. They did provide trolleys to load however so that made it a little easier. *** must give credit to Serina Andrews -that was the woman’s name!
Boram Yi
July 24, 2022
mike Farrier
July 24, 2022
The woman behind the desk could not have been more pleasant and accommodating. Her name escapes me but I’ll have to make sure to include her name later. Everything was very thorough, directions, the in and out of the facility, I didn’t have a need to know anything because she covered everything. it was probably the most pleasant experience I’ve had with customer service in a very long time. You better hold onto that one, she’s a keeper. Everything was clean locked up and what I expected especially after a long nightmare that move became.
Benito Gonzalez
July 21, 2022
Very clear and helpful staff. The woman working at the desk helped me get a deal I wouldn’t have gotten online and was very friendly!
Neha B
July 17, 2022
Serina was fantastic! So helpful, available, and knowledgeable. She let us come view the unit ahead of time to make sure it was big enough. And she answered all our questions and concerns.
Kendall Helbig
July 14, 2022
Serina provided incredible customer service and made the process of moving in and out so easy! The storage unit/facility is clean and safe, I felt comfortable storing my belongings there.
Donny Avellino (Domenic)
July 8, 2022
Kelsey Foor
July 4, 2022
The employees were great to work with & the building was very clean and safe.
ashley ortiz
June 27, 2022
I opted for contact-less sign up, which went great. Within minutes I had confirmation that my unit was ready for me to move in and I was given my access code & unit number. When I arrived, I noticed no one was in the office even though the hours being listed as 830 to 5. I arrived at my unit to find that no lock had been installed despite paying $20 for it and that the only thing securing my unit was a zip tie. I continued to check the office but no one ever came in and there was no way to contact anyone about the location. Sunday same thing. No one was there at all but hours listed they were open. To make matters worse, I ended up trapped on the 4th floor in a faulty elevator with no fan and no one around/no cell signal. I hit the help button because it was hot as hell and I couldn’t get out. I was told that help is on the way but after not hearing anything I decided to try to text my mom who lived nearby. I kept screaming and was heard by a lady who told me someone was downstairs looking for their daughter. My text had gone through to my mom who arrived 20 min after my initial call via the elevator for help. My mother called 911 and was told they never received a call from anyone else regarding my situation. I got a call about 30 min in and was able to stay on the phone and talk through getting out. Fire dept arrived within a few min. The door was so jammed that after trying with no luck for another 30 min to open the doors they had to rescue me through the hatch from the top of the elevator and pull me up out of the shaft. The whole ordeal took over an hour and no one from the building (technician or otherwise) ever showed up.
Dahila Bayon
June 12, 2022
Lanaya Stevenson
June 1, 2022
Ali Awan
May 27, 2022
Rob and his manager were fantastic in all aspects
Megan Reiss
May 25, 2022
Both employees were extremely helpful! I was in and out within minutes.
Raymond Baughn
May 14, 2022
Excellent customer service! Whenever I needed something they were there for me. Thank you guys
Nicolas Esposito
May 11, 2022
Alecia Scott
May 5, 2022
Stellar, incredible customer service!! Specifically the front-desk woman, Serina!! Helpful, understanding. College Move-Out time came so I needed a place for my student to store their things. CubeSmart had the newest building with the best prices. Absolutely recommended!
Tyler Bickerstaff
May 3, 2022
Ronda Harris
May 1, 2022
Everything was perfect!! Sarena called me the day after making my reservation and Robert serviced me the day of move in. He provided excellent customer service. He was friendly, knowledgeable and efficient! The facility was well kept, stocked with carts to help with transport and was close to campus.
Willis Pagan
April 27, 2022
Vito Nucciano
April 23, 2022
I recommend anyone needing a storage unit in the No Libs / Fishtown / New Kensington / Old Kensington neighborhoods to use this location. It is new and clean as well as in a great location. We were running late tor our appointment and when we arrived it was closing time however Rob who was the only person working, stayed after closing to get us set up and did a great job. Definitely a rare occurrence these days to have a worker go the extra mile like he did!!!
LeAnna Morris
April 17, 2022
Tristin Cadle
April 12, 2022
Very clean facility. Check in process was very smooth and Serina was a big help! Would recommend!
Erin Wysmuller
April 12, 2022
The facility is well kept, secure, and clean. But what made my experience great was the staff. Everyone I encountered was incredibly friendly and went out of their way to help me when needed.
Jeremy Thompson
March 26, 2022
Barry Klein
March 21, 2022
Serena is a pleasure to work with. She should get a raise and a promotion
Jamie Murphey
March 16, 2022
Sarena is amaaaazing! So helpful and thoughtful. When we switched units to a larger space she got us a bigger unit just 5 feet away. Cannot say enough good things about Sarena! And Robert rocks. He was so helpful and just a really cool dude in general.
Roosevelt Bailey
March 8, 2022
Jesus Nieves
February 28, 2022
Its been a blessing storing here with Serina. If you need parking bring your vehicles here. My car was safe and the Customer Service is also great. Thank you Serina
Escafelounge
February 28, 2022
Terrold T
February 16, 2022
I stopped in to get pricing and was greeted by a young lady who took the time to go over prices for me, She was very pleasant even after finding out im closer to a different cubesmart, She even checked those prices for me from the other store. I wish I was closer to her store so I could store here. If you're looking for storage, come here and ask for Serena
Jay Potter
February 15, 2022
Customer service at this location has been nothing short of brilliant. Make sure you ask for Serena. Her easy and helpful manner are unparalleled. She has done an amazing job, going above and beyond, for me and my wife. In this day and age where personal quality and excellent customer service means everything, Serena is everything! If I could hire her to work for me I would!!
Brian Taylor
February 4, 2022
Professional staff, clean and new building
Kathleen Burke
January 28, 2022
Avery Hardaway
January 27, 2022
Great services. Smooth process.
Taylor Joseph
January 23, 2022
Brandon Williams
January 13, 2022
Management was amazing! Not sure her first name but last name was Andrews!
Zee Rich
December 22, 2021
Very neat and easily attainable
cindy boughton
November 30, 2021
Kimberly Lehman
November 30, 2021
Excellent customer service booking storage units to hold our belongings between moves. Serina was extremely helpful and friendly ensuring we had the best space to fit our needs.
Carlos Bahamundi
November 28, 2021
Customer care! outstanding!!!
Bree Pate
November 5, 2021
Amazing service! Jerry is the best!
Dana E. Stinson (Anadmai)
October 1, 2021
Clean.
Ryan Conrad Martin
September 28, 2021
This CubeSmart location is a wonderful new facility that is humidity/temperature controlled in a quickly growing and vibrant part of North Philly. But makes this place truly great is the amazing staff that are friendly and helpful finding you these crack size units and making sure that you have what you need for storage needs. Northern liberties and River area adjacent, as a perfect place to put your stuff.
Whitney Russell
August 28, 2021
Excellent service and experience I had at CubeSmart today. The both ladies were very professional and helpful and walked me through everything I needed to know and do. The storage unit was clean and the whole experience was wonderful. Thank you Ladies!!!!
Besrick White
August 27, 2021
Nikki Uy
August 27, 2021
The management at our store was wonderful. Each person was friendly, professional, and responsive.
Lea Becker
August 17, 2021
The process was so easy and straightforward. I appreciated no hidden fees. My communication with CubeSmart was excellent and helpful.
Stacy Sanseverino
August 16, 2021
Easy to access and use the storage services. The check out was easy too! Very affordable.
Joyce Zaykowski
August 12, 2021
Units are clean, well lit, safe and easily accessible. Carts that are available made it a breeze. Employees were helpful, pleasant and professional. Great deal!
Joanne Gray
August 9, 2021
Ramon Polanco
August 2, 2021
Mark Matthews
August 2, 2021
Their customer service is outstanding and they definitely treat you like family. I had an issue with my unit and within minutes it was resolved.
Beminet Arega
July 24, 2021
Great customer service, I was in an emergency and I was able to get everything done in one call, thanks Monica
Elizabeth Atkinson
July 21, 2021
Clean facility, lots of hand trucks available, enough elevators.
Hairy Johnson
July 19, 2021
300 dollars for a parking spot in Kensington? Out of your mind… also, noticed this rate has almost doubled from what it was when this place opened. Pretty sure it was around 180 before they increased it.
Kendall Sullivan
July 13, 2021
Staff was extremely friendly and helpful.
Michael Massi
July 12, 2021
Shiny n new ..great size options and rates Many supplies sold . Easy access . Ms Manager was most helpful,professional and courteous Will recommend to peers etc
Bernadette Choice
July 11, 2021
the employees seem happy with their job. they were welcoming friendly and extremely helpful in making sure you understand the rules and procedures.
Janet O'Connell
July 10, 2021
Very nice job my the people at CubeSmart. They called prior to my move in date and explained everything. No surprises. Special shout-out to Serena and Monica. Thank you ladies.
Paul Davis
July 9, 2021
The representative Monica was very friendly and informative about the services provided! #5735 It was a pleasure working with her and your operation.
John Herron
June 28, 2021
kevin armagno
June 28, 2021
Awful procedures for late night access. Everything closes at once instead of staggering access limitations to keep people from being locked inside and operators take a ridiculously long time to respond to calls.
Antonio Torres
June 8, 2021
Great service love that is clean I very safe and employees are very kind I will always get a space there when I need one thank you Munica semina for helping me today
Clifford Rudd
May 31, 2021
Good.
Gretchen Lai
May 23, 2021
Easy rental process, clean and feels secure, convenient location with easy access and plenty of parking. And a wonderful manager Serina! She was super sweet, efficient and helpful, and even stayed a few minutes past the office closing hours to make sure everything checked out for me.
Deanna Krueger
May 19, 2021
easy to book and assistance is always available
Peter Margolis
May 17, 2021
The outstanding cleanliness and security of the facility is matched by the friendliness and professionalism of the staff. I am so glad that I found this place.
Lolita Geter
May 14, 2021
Friendly - Easy to access - Understanding of life situations ??. I am new in town and between places, the staff encouraged me and did not negativity judge me. Living at a shelter with only a few items at a time, having that storage unit was everything to me to be able to keep my items safe and easy to get when I need and put items in that I didn't need for the moment but can come back for soon ?
Tiasia Howard
April 16, 2021
Kurt Allen
April 14, 2021
I was able to get a cube right away it is very affordable and the security of the facility is the best part if you're looking for a storage unit visit these guys !!
Jon Rehr
February 27, 2021
The employees at this location went above and beyond. Great communication with me both over the phone and through emails. This was my first time renting a storage unit so I had lots of questions, but they kindly guided me through the process.
Tim W
February 21, 2021
Wendy Kaufman
January 15, 2021
Kyle Hooven
January 15, 2021
Fredrik Pacell
January 11, 2021
I am in a pinch, .y building was sold gotta move on. Ahh, cube smart came to my rescue a n d they are offering 1 mth free
